ACCC social media pages are managed by the Australian Competition and Consumer Commission.

The pages are a place where the community can express their views or ask questions about the work of the ACCC, as well as consumer rights, product safety, scams and market competition issues.

Views expressed by anyone other than the ACCC do not reflect the views of the ACCC. The ACCC is not responsible for the accuracy or reliability of information posted by other users.

By using or accessing our social media pages, you agree to comply with each platform's Terms and Conditions.

On this page

Official pages

The ACCC manages the following social media pages:

ACCC

ACCC Product Safety

ACCC Scamwatch

ACCC Your Rights Mob – Indigenous consumers

Hours

All pages are monitored Monday to Friday between 9am and 5pm AEST/AEDT, excluding public holidays and between Christmas and New Year’s Day. All dates and times are based on NSW, Australia. If you need to get in touch with us outside these times, please send us a direct message.

Community guidelines

We invite you to make your voice heard in a respectful way that is relevant to the work of the ACCC.

For our social media pages to remain an open and inviting place to be heard, we maintain discretion to hide or remove posts and comments that we consider to be inappropriate. This includes language and materials that are:

  • offensive or abusive, including those that are racist, sexist, homophobic, transphobic, ageist, ableist, classist or sexually inappropriate
  • harassing, threatening or attacking other social media users or ACCC staff
  • promoting any personal, professional, or political interests
  • attacks on foreign governments
  • an infringement of intellectual property rights – please respect and acknowledge original creators when sharing content
  • spam, advertisements, polls or petitions of any kind
  • revealing personal details of any other individual, such as email addresses, physical addresses or phone numbers
  • unlawful content, including those prohibited by court order or that violate privacy laws
  • comments that do not relate to the work of the ACCC
  • a violation of a social media platform’s terms and conditions.

The ACCC reserves the right to block or ban any user that breaches these guidelines.

Following policy

We follow other social media pages relevant to our work at our discretion. Being followed by the ACCC does not imply endorsement of any kind.

Posts, replies and direct messages

Provided that your question doesn't violate the posting rules, we will aim to respond within 48 hours, excluding weekends and public holidays.

Sometimes we may need to do further investigation before we can get back to you with a definitive response, which might require a longer time frame. We will still aim to respond within the 48-hour time frame to let you know if this is the case.

If your query relates to an individual circumstance, we may not be able to respond due to privacy, secrecy, or other laws.

Privacy

The ACCC may record any personal information submitted to our social media pages and use that information for the purpose of administering the pages, considering and/or addressing any comments made, where there is a breach or security incident, or where required by law. Users’ personal information will only be used consistent with the Privacy Act 1988 (Cth). We will not make any further attempts to identify individuals except where authorised or required by law. For further information on how we collect, use and handle your personal information, please refer to our Privacy Policy.

To protect your privacy, and the privacy of others, please do not include personally identifiable information such as phone numbers, email addresses, or other personal information in the body of your tweet to us.

Reporting consumer issues

You can find a list of ACCC contacts on our website, including an online form for reporting consumer issues.

Any comments on ACCC public consultations received through our social media pages will not be accepted as official submissions. To make a submission please follow the instructions on the relevant public consultations page.

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