New car retailing industry market study

The ACCC is conducting a market study of the new car retailing industry. The study will focus on competition and consumer issues that may be present or emerging in the industry.

About the market study

This market study will examine whether industry practices are consistent with what we would expect from a competitive market. In particular, practices relating to:

  • consumer guarantees, warranties and new cars
  • fuel consumption, carbon dioxide (CO2) and noxious emissions, and car performance
  • post-sale service arrangements
  • access to repair and service information and data.

It will explore the broad structure and operation of the new car retailing industry, assessing whether market characteristics, including new car buyer behaviours and expectations, are conducive to competition.

Issues paper

The ACCC has released an issues paper to assist interested parties in making submissions to the ACCC’s new car retailing industry market study. The paper contains:

  • the scope of the market study
  • issues on which the ACCC is seeking information
  • how to make submissions and key dates.

A brief guide to assist interested consumers and small businesses to provide a submission is also available.

Issues Paper - New car retailing industry – a market study by the ACCC ( PDF 745 KB | DOCX 290.69 KB )

Consumer and Small Business Guide to the new car retailing industry issues paper ( PDF 321.59 KB | DOCX 100.3 KB )

Submissions

Submissions to the Issues Paper closed on Monday 14 November 2016.

Submissions are available below.

ABMARC ( PDF 1.48 MB )

Anonymous business 1 ( PDF 188.79 KB )

Anonymous small business 1 ( DOCX 13.48 KB )

Anonymous consumer 1 ( PDF 290.39 KB )

Anonymous consumer 2 ( DOCX 13.59 KB )

Anonymous consumer 3 ( PDF 106.4 KB )

Andrew Forsyth (Dymocks) ( PDF 2.1 MB )

Australasian New Car Assessment Program ( PDF 442.87 KB )

Australian Automobile Association ( PDF 9.53 MB )

Australian Automotive Aftermarket Association ( PDF 4.41 MB )

Australian Automotive Dealer Association ( PDF 881.81 KB )

Australian Securities and Investments Commission ( PDF 303.73 KB )

Australian Small Business and Family Enterprise Ombudsman ( PDF 655.69 KB )

Auto Care Association ( PDF 92.97 KB )

Automotive Dealer Services ( PDF 667.18 KB )

Autopolis ( PDF 201.56 KB )

Bapcor Limited ( PDF 365.31 KB )

carsales ( PDF 563.7 KB )

Car Solutions Motor Vehicle Consultants ( DOCX 31.33 KB )

CHOICE ( PDF 414.45 KB )

Consumer Action Law Centre ( PDF 74.03 KB )

Consumer questionnaire responses ( PDF 999.87 KB )

Destroy My Jeep ( PDF 268.19 KB )

Federal Chamber of Automotive Industries ( PDF 1.34 MB )

Global Auto Parts ( PDF 678.83 KB )

GM Holden Australia ( PDF 198.2 KB )

GPC Asia Pacific ( PDF 200.75 KB )

Insurance Australia Group Limited ( PDF 274.84 KB )

Insurance Council of Australia ( PDF 347.97 KB )

Lemon Laws 4 Aus ( PDF 1.27 MB )

Lemon vehicles In Aus ( DOCX 18.32 KB )

Mazda Australia Pty Ltd ( PDF 354.47 KB )

Motor Trade Association of South Australia ( PDF 297.58 KB )

Motor Trade Association Queensland ( PDF 568.22 KB )

Motor Traders' Association of NSW ( PDF 958.63 KB )

Motor Trades Association of Australia ( PDF 1.92 MB )

National Motor Vehicle Theft Reduction Council ( PDF 480.35 KB )

NSW Small Business Commissioner ( PDF 240.76 KB )

Steve Sorensen Mechanical ( DOCX 962.4 KB )

Small Business Development Corporation ( PDF 1.24 MB )

Small business questionnaire responses - Part 1 ( PDF 601.56 KB )

Small business questionnaire responses - Part 2 ( PDF 559.74 KB )

Subaru Australia Pty Limited ( PDF 107.63 KB )

Suncorp Group ( PDF 158.17 KB )

Swedish Car Company (Kott Gunning Lawyers) ( PDF 47.67 KB )

Think Software Consulting ( PDF 607.7 KB )

TJM PRODUCTS PTY LTD ( PDF 355.7 KB )

Toyota Motor Corporation Australia ( PDF 604.71 KB )

T R Flanagan Smash Repairs ( PDF 442.1 KB )

UltraTune ( DOCX 79.9 KB )

Victorian Automobile Chamber of Commerce ( PDF 618.83 KB )

 

Supplementary submissions

Supplementary submissions are available below.

Australian Automobile Association – letter to the ACCC (November 2016) ( PDF 70.81 KB )

Australian Automobile Association – supplementary submission (November 2016) ( PDF 1.94 MB )

Australian Automotive Association – letter to the ACCC (March 2017) ( PDF 61.55 KB )

Australian Automotive Association – supplementary submission (March 2017) ( PDF 1.97 MB )

Australian Automotive Aftermarket Association – Supplementary submission (December 2016) ( PDF 940.19 KB )

Australian Automotive Aftermarket Association – supplementary submission 1 (February 2017) ( PDF 5.28 MB )

Australian Automotive Aftermarket Association – supplementary submission 2 (February 2017) ( PDF 4.61 MB )

Australian Automotive Aftermarket Association – supplementary submission 3 (February 2017) ( PDF 2.36 MB )

Bapcor Limited -supplementary submission (March 2017) ( PDF 138.52 KB )

Federal Chamber of Automotive Industries – letter to the ACCC (December 2016) ( PDF 64.79 KB )

Federal Chamber of Automative Industries - attachment to letter to the ACCC (December 2016) ( PDF 1003.27 KB )

GPC - The History of Right to Repair in the United States (March 2017) ( PDF 570.36 KB )

GPC Asia Pacific – supplementary submission (April 2017) ( PDF 61.44 KB )

Insurance Australia Group Limited - supplementary submission (May 2017) ( PDF 203.47 KB )

Insurance Council of Australia – supplementary submission (February 2017) ( PDF 102.99 KB )

Insurance Council of Australia – letter to the ACCC (25 May 2017) ( PDF 105.81 KB )

Insurance Council of Australia - Attachment A to letter to the ACCC dated 25 May 2017 (Insurance Council of Australia’s letter to GM Holden – 24 February 2017) ( PDF 115.96 KB )

Insurance Council of Australia - Attachment B to letter to the ACCC dated 25 May 2017 (GM Holden’s letter to Insurance Council of Australia – 27 March 2017) ( PDF 1018.4 KB )

Kmart Tyre and Auto Service – supplementary submission 1 (March 2017) ( PDF 376.17 KB )

Kmart Tyre and Auto Service – supplementary submission 2 (March 2017) ( PDF 4.86 MB )

Motor Trades Association of Australia – supplementary submission (April 2017) ( PDF 1.35 MB )

Repco (Auto Care Ocean Grove - Emma Harper) – supplementary submission (March 2017) ( PDF 376.64 KB )

Repco (Drysdale Motors – Noel Harper) – supplementary submission (March 2017) ( PDF 97.97 KB )

Repco (Gejay Automotive - Gary Pinner) – supplementary submission (March 2017) ( PDF 1.95 MB )

Repco (Highton Automotive Services - Mark Awramenko) – supplementary submission (March 2017) ( PDF 107.86 KB )

Repco (J&F Motors Pty Ltd - Steven Grocl) – supplementary submission (March 2017) ( PDF 103.98 KB )

Repco (Woodward’s Auto Repairs - Alan Woodward) – supplementary submission (March 2017) ( PDF 384.64 KB )

Repco (Woodward’s Auto Repairs - Alan Woodward – Appendix A) – supplementary submission (March 2017) ( PDF 436.7 KB )

Repco (Woodward’s Auto Repairs - Alan Woodward – Appendix B) – supplementary submission (March 2017) ( PDF 249.63 KB )

Tony Carter (Brokerage WA)– Automotive Sales Model (March 2017) ( PDF 262.69 KB )

UltraTune – supplementary submission Part 1 (February 2017) ( PDF 1.18 MB )

UltraTune – supplementary submission Part 1 (addition) (March 2017) ( PDF 60.75 KB )

UltraTune – supplementary submission Part 2 (March 2017) ( PDF 385.08 KB )

UltraTune – supplementary submission Part 3 (April 2017) ( PDF 490.78 KB )

Victorian Automobile Chamber of Commerce (Appendix A) - supplementary submission (February 2017) ( PDF 443.89 KB )

Victorian Automobile Chamber of Commerce - supplementary submission (February 2017) ( PDF 369.44 KB )

Victorian Automobile Chamber of Commerce – supplementary submission (April 2017) ( PDF 586.07 KB )

Wayne Horton (Euroworld) (February 2017) ( PDF 80.7 KB )

See: New car retailing industry market study

Stakeholder Forum – December 2016

On 13 December 2016 the ACCC held a forum with invited stakeholders at the ACCC offices in Melbourne, Canberra, Sydney and Perth. Please find below summary of the stakeholder forum.

Confidentiality of submissions

All submissions will be treated as public and will be published.

If you have concerns about the disclosure of certain information in your submission, you may make a confidentiality claim over all or part/s of the submission. More information on the treatment of confidential submissions is available in the issues paper.

Market study timeline

The timeline dates are indicative and will be confirmed as the market study progresses.

Stage Date
Market study announced 17 June 2016
Issues paper released 17 October 2016
Issues paper submissions close 14 November 2016
Forum with invited key stakeholders December 2016
Draft report released for comment Mid-year 2017
Roundtable with invited key stakeholders Third quarter 2017
Final report released Late 2017

Contact

If you have questions about the market study, please contact newcars@accc.gov.au.

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ACCC launches market study into new car retailing industry
ACCC releases issues paper for new car retailing industry market study