New car retailing industry market study

The ACCC is conducting a market study of the new car retailing industry. The study will focus on competition and consumer issues that may be present or emerging in the industry.

About the market study

This market study will examine whether industry practices are consistent with what we would expect from a competitive market. In particular, practices relating to:

  • consumer guarantees, warranties and new cars
  • fuel consumption, carbon dioxide (CO2) and noxious emissions, and car performance
  • post-sale service arrangements
  • access to repair and service information and data.

It will explore the broad structure and operation of the new car retailing industry, assessing whether market characteristics, including new car buyer behaviours and expectations, are conducive to competition.

Issues paper

The ACCC has released an issues paper to assist interested parties in making submissions to the ACCC’s new car retailing industry market study. The paper contains:

  • the scope of the market study
  • issues on which the ACCC is seeking information
  • how to make submissions and key dates.

A brief guide to assist interested consumers and small businesses to provide a submission is also available.

Issues Paper - New car retailing industry – a market study by the ACCC [ pdf (745 KB) | docx (290.69 KB) ]

Consumer and Small Business Guide to the new car retailing industry issues paper [ pdf (321.59 KB) | docx (100.3 KB) ]

Submissions

Submissions to the Issues Paper closed on Monday 14 November 2016.

Submissions are available below.

ABMARC [ PDF (1.48 MB) ]

Anonymous business 1 [ pdf (188.79 KB) ]

Anonymous small business 1 [ docx (13.48 KB) ]

Anonymous consumer 1 [ pdf (290.39 KB) ]

Anonymous consumer 2 [ docx (13.59 KB) ]

Anonymous consumer 3 [ pdf (106.4 KB) ]

Andrew Forsyth (Dymocks) [ pdf (2.1 MB) ]

Australasian New Car Assessment Program [ PDF (442.87 KB) ]

Australian Automobile Association [ pdf (9.53 MB) ]

Australian Automotive Aftermarket Association [ pdf (4.41 MB) ]

Australian Automotive Dealer Association [ pdf (881.81 KB) ]

Australian Securities and Investments Commission [ pdf (303.73 KB) ]

Australian Small Business and Family Enterprise Ombudsman [ pdf (655.69 KB) ]

Auto Care Association [ pdf (92.97 KB) ]

Automotive Dealer Services [ pdf (667.18 KB) ]

Autopolis [ pdf (201.56 KB) ]

Bapcor Limited [ pdf (365.31 KB) ]

carsales [ pdf (563.7 KB) ]

Car Solutions Motor Vehicle Consultants [ docx (31.33 KB) ]

CHOICE [ pdf (414.45 KB) ]

Consumer Action Law Centre [ pdf (74.03 KB) ]

Consumer questionnaire responses [ pdf (999.87 KB) ]

Destroy My Jeep [ pdf (268.19 KB) ]

Federal Chamber of Automotive Industries [ pdf (1.34 MB) ]

Global Auto Parts [ pdf (678.83 KB) ]

GM Holden Australia [ pdf (198.2 KB) ]

GPC Asia Pacific [ pdf (200.75 KB) ]

Insurance Australia Group Limited [ pdf (274.84 KB) ]

Insurance Council of Australia [ pdf (347.97 KB) ]

Lemon Laws 4 Aus [ pdf (1.27 MB) ]

Lemon vehicles In Aus [ docx (18.32 KB) ]

Mazda Australia Pty Ltd [ pdf (354.47 KB) ]

Motor Trade Association of South Australia [ pdf (297.58 KB) ]

Motor Trade Association Queensland [ pdf (568.22 KB) ]

Motor Traders' Association of NSW [ pdf (958.63 KB) ]

Motor Trades Association of Australia [ pdf (1.92 MB) ]

National Motor Vehicle Theft Reduction Council [ pdf (480.35 KB) ]

NSW Small Business Commissioner [ pdf (240.76 KB) ]

Steve Sorensen Mechanical [ docx (962.4 KB) ]

Small Business Development Corporation [ pdf (1.24 MB) ]

Small business questionnaire responses - Part 1 [ pdf (601.56 KB) ]

Small business questionnaire responses - Part 2 [ pdf (559.74 KB) ]

Subaru Australia Pty Limited [ pdf (107.63 KB) ]

Suncorp Group [ pdf (158.17 KB) ]

Swedish Car Company (Kott Gunning Lawyers) [ pdf (47.67 KB) ]

Think Software Consulting [ pdf (607.7 KB) ]

TJM PRODUCTS PTY LTD [ pdf (355.7 KB) ]

Toyota Motor Corporation Australia [ pdf (604.71 KB) ]

T R Flanagan Smash Repairs [ pdf (442.1 KB) ]

UltraTune [ docx (79.9 KB) ]

Victorian Automobile Chamber of Commerce [ pdf (618.83 KB) ]

 

Supplementary submissions

Supplementary submissions are available below.

Australian Automobile Association – letter to the ACCC (November 2016) [ pdf (70.81 KB) ]

Australian Automobile Association – supplementary submission (November 2016) [ pdf (1.94 MB) ]

Australian Automotive Association – letter to the ACCC (March 2017) [ pdf (61.55 KB) ]

Australian Automotive Association – supplementary submission (March 2017) [ pdf (1.97 MB) ]

Australian Automotive Aftermarket Association – Supplementary submission (December 2016) [ pdf (940.19 KB) ]

Australian Automotive Aftermarket Association – supplementary submission 1 (February 2017) [ pdf (5.28 MB) ]

Australian Automotive Aftermarket Association – supplementary submission 2 (February 2017) [ pdf (4.61 MB) ]

Australian Automotive Aftermarket Association – supplementary submission 3 (February 2017) [ pdf (2.36 MB) ]

Bapcor Limited -supplementary submission (March 2017) [ pdf (138.52 KB) ]

Federal Chamber of Automotive Industries – letter to the ACCC (December 2016) [ pdf (64.79 KB) ]

Federal Chamber of Automative Industries - attachment to letter to the ACCC (December 2016) [ pdf (1003.27 KB) ]

GPC - The History of Right to Repair in the United States (March 2017) [ pdf (570.36 KB) ]

GPC Asia Pacific – supplementary submission (April 2017) [ pdf (61.44 KB) ]

Insurance Council of Australia – supplementary submission (February 2017) [ pdf (102.99 KB) ]

Kmart Tyre and Auto Service – supplementary submission 1 (March 2017) [ pdf (376.17 KB) ]

Kmart Tyre and Auto Service – supplementary submission 2 (March 2017) [ pdf (4.86 MB) ]

Motor Trades Association of Australia – supplementary submission (April 2017) [ pdf (1.35 MB) ]

Repco (Auto Care Ocean Grove - Emma Harper) – supplementary submission (March 2017) [ pdf (376.64 KB) ]

Repco (Drysdale Motors – Noel Harper) – supplementary submission (March 2017) [ pdf (97.97 KB) ]

Repco (Gejay Automotive - Gary Pinner) – supplementary submission (March 2017) [ pdf (1.95 MB) ]

Repco (Highton Automotive Services - Mark Awramenko) – supplementary submission (March 2017) [ pdf (107.86 KB) ]

Repco (J&F Motors Pty Ltd - Steven Grocl) – supplementary submission (March 2017) [ pdf (103.98 KB) ]

Repco (Woodward’s Auto Repairs - Alan Woodward) – supplementary submission (March 2017) [ pdf (384.64 KB) ]

Repco (Woodward’s Auto Repairs - Alan Woodward – Appendix A) – supplementary submission (March 2017) [ pdf (436.7 KB) ]

Repco (Woodward’s Auto Repairs - Alan Woodward – Appendix B) – supplementary submission (March 2017) [ pdf (249.63 KB) ]

Tony Carter (Brokerage WA)– Automotive Sales Model (March 2017) [ pdf (262.69 KB) ]

UltraTune – supplementary submission Part 1 (February 2017) [ pdf (1.18 MB) ]

UltraTune – supplementary submission Part 1 (addition) (March 2017) [ pdf (60.75 KB) ]

UltraTune – supplementary submission Part 2 (March 2017) [ pdf (385.08 KB) ]

UltraTune – supplementary submission Part 3 (April 2017) [ pdf (490.78 KB) ]

Victorian Automobile Chamber of Commerce (Appendix A) - supplementary submission (February 2017) [ pdf (443.89 KB) ]

Victorian Automobile Chamber of Commerce - supplementary submission (February 2017) [ pdf (369.44 KB) ]

Victorian Automobile Chamber of Commerce – supplementary submission (April 2017) [ pdf (586.07 KB) ]

Wayne Horton (Euroworld) (February 2017) [ pdf (80.7 KB) ]

See: New car retailing industry market study

Stakeholder Forum – December 2016

On 13 December 2016 the ACCC held a forum with invited stakeholders at the ACCC offices in Melbourne, Canberra, Sydney and Perth. Please find below summary of the stakeholder forum.

Confidentiality of submissions

All submissions will be treated as public and will be published.

If you have concerns about the disclosure of certain information in your submission, you may make a confidentiality claim over all or part/s of the submission. More information on the treatment of confidential submissions is available in the issues paper.

Market study timeline

The timeline dates are indicative and will be confirmed as the market study progresses.

Stage Date
Market study announced 17 June 2016
Issues paper released 17 October 2016
Issues paper submissions close 14 November 2016
Forum with invited key stakeholders December 2016
Draft report released for comment Mid-year 2017
Roundtable with invited key stakeholders Third quarter 2017
Final report released Late 2017

Contact

If you have questions about the market study, please contact newcars@accc.gov.au.

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ACCC releases issues paper for new car retailing industry market study