New car retailing industry market study

The ACCC is conducting a market study of the new car retailing industry. The study will focus on competition and consumer issues that may be present or emerging in the industry.

About the market study

This market study will examine whether industry practices are consistent with what we would expect from a competitive market. In particular, practices relating to:

  • consumer guarantees, warranties and new cars

  • fuel consumption, carbon dioxide (CO2) and noxious emissions, and car performance

  • post-sale service arrangements

  • access to repair and service information and data.

It will explore the broad structure and operation of the new car retailing industry, assessing whether market characteristics, including new car buyer behaviours and expectations, are conducive to competition.

Issues paper

The ACCC has released an issues paper to assist interested parties in making submissions to the ACCC’s new car retailing industry market study. The paper contains:

  • the scope of the market study
  • issues on which the ACCC is seeking information
  • how to make submissions and key dates.

Issues Paper - New car retailing industry – a market study by the ACCC [ pdf (745 KB) | docx (290.69 KB) ]

Consumer and Small Business Guide to the new car retailing industry issues paper [ pdf (321.59 KB) | docx (100.3 KB) ]

A brief guide to assist interested consumers and small businesses to provide a submission is also available.


Submissions to the Issues Paper closed on Monday 14 November 2016.

The first tranche of submissions are available below.

The final tranche of submissions are available below.

Supplementary submissions are available below.

See: New car retailing industry market study

Confidentiality of submissions

All submissions will be treated as public and will be published.

If you have concerns about the disclosure of certain information in your submission, you may make a confidentiality claim over all or part/s of the submission. More information on the treatment of confidential submissions is available in the issues paper.

Market study timeline

The timeline dates are indicative and will be confirmed as the market study progresses.

Stage Date
Market study announced 17 June 2016
Issues paper released 17 October 2016
Issues paper submissions close 14 November 2016
Forum with invited key stakeholders December 2016
Draft report released for comment Mid-year 2017
Roundtable with invited key stakeholders Third quarter 2017
Final report released Late 2017


If you have questions about the market study, please contact

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