Communications sector market study

The ACCC has commenced a market study of the communications sector. The study will examine existing or emerging competition and consumer issues in the sector.

Changes in the communications sector

The Australian communications sector is going through a period of significant change. In addition to global developments in technology and product innovation, the Australian industry is experiencing major structural change as the NBN is deployed and consumer preferences for, and use of, communications services change.

About the market study

The ACCC is undertaking the market study to ensure that the implications of developments in the communication sector are well understood, to identify issues that prevent relevant markets from delivering economically efficient and competitive outcomes in the interests of consumers, and to identify options, if required, to address these issues.

The study will:

  • identify current and emerging trends and issues that are likely to significantly affect the efficiency and level of competition in relevant communication markets over the next 3 to 5 years, including issues associated with market power and the consequences of it being exercised
  • consider these trends and issues for relevant markets, which  will include, but not be limited to, those for the supply of:
    • fixed and mobile network services
    • core and aggregation network services such as internet protocol (IP) switching and domestic and international transmission
    • services using over the top platforms and content delivery mechanisms.
  • consider the effect of consolidation, structural change and emerging business models in the Australian communications sector on efficiency and competition
  • consider whether the transparency and comparability of consumer product information and costs of switching service provider impede competitive outcomes
  • make findings and identify options that would better place the ACCC to address material issues, including in relation to whether current ACCC regulatory focus is appropriate to meet the requirements of the changing communications landscape.

Key elements of the communications services supply chain

Diagram identifying key elements of the communications service supply chain

Issues paper

The ACCC has released an issues paper outlining the areas we propose to explore as part of the communications sector market study and to assist interested parties in making submissions.

The issues discussed in the paper are intended to be a guide and are not exhaustive. The ACCC encourages interested parties to raise other relevant issues in submissions.

The issues paper also contains:

  • information about how to make submissions and key dates for the market study
  • details about what will be covered in the market study
  • issues on which we are seeking comment

Competition in evolving communications markets [ pdf (889.56 KB) ]

Competition in evolving communications markets [ docx (438.71 KB) ]

Submissions

Submissions to the Issues Paper closed on Friday 14 October 2016.

Submission 1 - ACCAN [ pdf (799.18 KB) ]

Submission 2 - Axicom [ pdf (709.87 KB) ]

Submission 3 - Cloudflare [ pdf (703.93 KB) ]

Submission 4 - Communications Expert Group [ pdf (96.56 KB) ]

Submission 5 - Competitive Carriers' Coalition [ pdf (580.7 KB) ]

Submission 6 - Digital Industry Group Incorporated [ pdf (410.66 KB) ]

Submission 7 - finder [ pdf (178.08 KB) ]

Submission 8 - IoT Alliance Australia [ pdf (476.81 KB) ]

Submission 9 - Local Government Association of Queensland [ pdf (2.13 MB) ]

Submission 10 - Microsoft [ docx (90.74 KB) ]

Submission 11 - My Net Fone Group [ pdf (398.71 KB) ]

Submission 12 - National Farmers Federation [ pdf (88.77 KB) ]

Submission 13 - NBN Co [ pdf (697.57 KB) ]

Submission 14 - NSW Farmers Federation [ pdf (357.07 KB) ]

Submission 15 - OPENetworks [ pdf (342.52 KB) ]

Submission 16 - Optus [ pdf (1.49 MB) ]

Submission 17 - Over the Wire [ pdf (150.63 KB) | pdf (610.18 KB) | pdf (565.46 KB) ]

Submission 18 - Regional Development Australia Central West [ pdf (534.37 KB) ]

Submission 19 - Rivada Networks [ pdf (546.86 KB) ]

Submission 20 - Telstra [ pdf (517.1 KB) | pdf (528.44 KB) ]

Submission 21 - TrueNet NZ [ pdf (742.86 KB) ]

Submission 22 - Verizon [ pdf (569.81 KB) ]

Submission 23 - Viber [ pdf (1.8 MB) ]

Submission 24 - Victorian Farmers Federation [ pdf (779.79 KB) ]

Submission 25 - Vocus [ pdf (119.55 KB) ]

Submission 26 - Vodafone Hutchison Australia [ pdf (333.83 KB) ]

Consultation Hub Questionnaire Summary [ docx (117.57 KB) ]

Consumer Submission 1 [ txt (1.01 KB) ]

Consumer Submission 2 [ txt (680 bytes) ]

Consumer Submission 3 [ docx (16.13 KB) ]

Consumer Submission 4 [ pdf (280.54 KB) ]

Consumer Submission 5 [ docx (15.07 KB) ]

Consumer Submission 6 [ txt (1.71 KB) ]

Consumer Submission 7 [ docx (14.59 KB) ]

Consumer Submission 8 [ docx (14.57 KB) ]

Consumer Submission 9 [ txt (2.47 KB) ]

Consumer Submission 10 [ pdf (241.47 KB) ]

Consumer Submission 11 [ docx (12.76 KB) ]

Consumer Submission 12 [ docx (14.11 KB) ]

Consumer Submission 13 [ txt (708 bytes) ]

Consumer Submission 14 [ docx (12.76 KB) ]

Consumer Submission 15 [ pdf (31.68 KB) ]

Consumer Submission 16 [ docx (13.95 KB) ]

Consumer Submission 17 [ docx (16.61 KB) ]

Consumer Submission 18 [ docx (14.16 KB) ]

Consumer Submission 19 [ pdf (161.88 KB) ]

Consumer Submission 20 [ docx (15.63 KB) ]

Consumer Submission 21 [ rtf (34.82 KB) ]

Consumer Submission 22 [ rtf (32.92 KB) ]

Consumer Submission 23 [ pdf (31.42 KB) ]

Consumer Submission 24 [ docx (182.72 KB) ]

Consumer Submission 25 [ docx (17.29 KB) ]

Consumer Submission 26 [ pdf (1.43 MB) ]

Consumer Submission 27 [ doc (37 KB) ]

Consumer Submission 28 [ docx (16.99 KB) ]

Consumer Submission 29 [ doc (21.5 KB) ]

Consumer Submission 30 [ pdf (345.04 KB) ]

Consumer Submission 31 [ pdf (932.54 KB) ]

Consumer Submission 32 [ docx (15.56 KB) ]

Consumer Submission 33 [ docx (16.48 KB) ]

Consumer Submission 34 [ docx (63.72 KB) ]

Consumer Submission 35 [ pdf (648.93 KB) ]

Consumer Submission 36 [ pdf (66.08 KB) ]

Confidentiality of submissions

To facilitate an informed and open consultation, the ACCC will treat all submissions as public and publish them on the ACCC website.

If you have concerns about the disclosure of certain information in your submission, you may make a confidentiality claim over all or part/s of the submission. More information on the treatment of confidential submissions can be found in the issues paper.

Market study timeline

The timeline dates are indicative and will be confirmed as the market study progresses.

Stage Date
Issues paper submissions opened 5 September 2016
Issues paper submissions closed 14 October 2016
Further consultation as required January-March 2017
Draft report released July/August 2017
Consultation on draft report August-September 2017
Final report released November 2017

Contact

Interested parties can register interest in the market study by contacting commsmarketstudy@accc.gov.au or by subscribing to the ACCC’s Communication Information Network for regular email updates in the communications sector.

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ACCC to undertake market study of the communications sector

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