Communications sector market study

The ACCC has commenced a market study of the communications sector. The study will examine existing or emerging competition and consumer issues in the sector.

Changes in the communications sector

The Australian communications sector is going through a period of significant change. In addition to global developments in technology and product innovation, the Australian industry is experiencing major structural change as the NBN is deployed and consumer preferences for, and use of, communications services change.

About the market study

The ACCC is undertaking the market study to ensure that the implications of developments in the communication sector are well understood, to identify issues that prevent relevant markets from delivering economically efficient and competitive outcomes in the interests of consumers, and to identify options, if required, to address these issues.

The study will:

  • identify current and emerging trends and issues that are likely to significantly affect the efficiency and level of competition in relevant communication markets over the next 3 to 5 years, including issues associated with market power and the consequences of it being exercised
  • consider these trends and issues for relevant markets, which  will include, but not be limited to, those for the supply of:
    • fixed and mobile network services
    • core and aggregation network services such as internet protocol (IP) switching and domestic and international transmission
    • services using over the top platforms and content delivery mechanisms.
  • consider the effect of consolidation, structural change and emerging business models in the Australian communications sector on efficiency and competition
  • consider whether the transparency and comparability of consumer product information and costs of switching service provider impede competitive outcomes
  • make findings and identify options that would better place the ACCC to address material issues, including in relation to whether current ACCC regulatory focus is appropriate to meet the requirements of the changing communications landscape.

Key elements of the communications services supply chain

Diagram identifying key elements of the communications service supply chain

Issues paper

The ACCC has released an issues paper outlining the areas we propose to explore as part of the communications sector market study and to assist interested parties in making submissions.

The issues discussed in the paper are intended to be a guide and are not exhaustive. The ACCC encourages interested parties to raise other relevant issues in submissions.

The issues paper also contains:

  • information about how to make submissions and key dates for the market study
  • details about what will be covered in the market study
  • issues on which we are seeking comment

Competition in evolving communications markets ( PDF 889.56 KB )

Competition in evolving communications markets ( DOCX 438.71 KB )

Submissions

Submissions to the Issues Paper closed on Friday 14 October 2016.

Submission 1 - ACCAN ( PDF 799.18 KB )

Submission 2 - Axicom ( PDF 709.87 KB )

Submission 3 - Cloudflare ( PDF 703.93 KB )

Submission 4 - Communications Expert Group ( PDF 96.56 KB )

Submission 5 - Competitive Carriers' Coalition ( PDF 580.7 KB )

Submission 6 - Digital Industry Group Incorporated ( PDF 410.66 KB )

Submission 7 - finder ( PDF 178.08 KB )

Submission 8 - IoT Alliance Australia ( PDF 476.81 KB )

Submission 9 - Local Government Association of Queensland ( PDF 2.13 MB )

Submission 10 - Microsoft ( DOCX 90.74 KB )

Submission 11 - My Net Fone Group ( PDF 398.71 KB )

Submission 12 - National Farmers Federation ( PDF 88.77 KB )

Submission 13 - NBN Co ( PDF 697.57 KB )

Submission 14 - NSW Farmers Federation ( PDF 357.07 KB )

Submission 15 - OPENetworks ( PDF 342.52 KB )

Submission 16 - Optus ( PDF 1.49 MB )

Submission 17 - Over the Wire ( PDF 150.63 KB | PDF 610.18 KB | PDF 565.46 KB )

Submission 18 - Regional Development Australia Central West ( PDF 534.37 KB )

Submission 19 - Rivada Networks ( PDF 546.86 KB )

Submission 20 - Telstra ( PDF 517.1 KB | PDF 528.44 KB )

Submission 21 - TrueNet NZ ( PDF 742.86 KB )

Submission 22 - Verizon ( PDF 569.81 KB )

Submission 23 - Viber ( PDF 1.8 MB )

Submission 24 - Victorian Farmers Federation ( PDF 779.79 KB )

Submission 25 - Vocus ( PDF 119.55 KB )

Submission 26 - Vodafone Hutchison Australia ( PDF 333.83 KB )

Consultation Hub Questionnaire Summary ( DOCX 117.57 KB )

Consumer Submission 1 ( TXT 1.01 KB )

Consumer Submission 2 ( TXT 680 bytes )

Consumer Submission 3 ( DOCX 16.13 KB )

Consumer Submission 4 ( PDF 280.54 KB )

Consumer Submission 5 ( DOCX 15.07 KB )

Consumer Submission 6 ( TXT 1.71 KB )

Consumer Submission 7 ( DOCX 14.59 KB )

Consumer Submission 8 ( DOCX 14.57 KB )

Consumer Submission 9 ( TXT 2.47 KB )

Consumer Submission 10 ( PDF 241.47 KB )

Consumer Submission 11 ( DOCX 12.76 KB )

Consumer Submission 12 ( DOCX 14.11 KB )

Consumer Submission 13 ( TXT 708 bytes )

Consumer Submission 14 ( DOCX 12.76 KB )

Consumer Submission 15 ( PDF 31.68 KB )

Consumer Submission 16 ( DOCX 13.95 KB )

Consumer Submission 17 ( DOCX 16.61 KB )

Consumer Submission 18 ( DOCX 14.16 KB )

Consumer Submission 19 ( PDF 161.88 KB )

Consumer Submission 20 ( DOCX 15.63 KB )

Consumer Submission 21 ( RTF 34.82 KB )

Consumer Submission 22 ( RTF 32.92 KB )

Consumer Submission 23 ( PDF 31.42 KB )

Consumer Submission 24 ( DOCX 182.72 KB )

Consumer Submission 25 ( DOCX 17.29 KB )

Consumer Submission 26 ( PDF 1.43 MB )

Consumer Submission 27 ( DOC 37 KB )

Consumer Submission 28 ( DOCX 16.99 KB )

Consumer Submission 29 ( DOC 21.5 KB )

Consumer Submission 30 ( PDF 345.04 KB )

Consumer Submission 31 ( PDF 932.54 KB )

Consumer Submission 32 ( DOCX 15.56 KB )

Consumer Submission 33 ( DOCX 16.48 KB )

Consumer Submission 34 ( DOCX 63.72 KB )

Consumer Submission 35 ( PDF 648.93 KB )

Consumer Submission 36 ( PDF 66.08 KB )

Confidentiality of submissions

To facilitate an informed and open consultation, the ACCC will treat all submissions as public and publish them on the ACCC website.

If you have concerns about the disclosure of certain information in your submission, you may make a confidentiality claim over all or part/s of the submission. More information on the treatment of confidential submissions can be found in the issues paper.

Market study timeline

The timeline dates are indicative and will be confirmed as the market study progresses.

Stage Date
Issues paper submissions opened 5 September 2016
Issues paper submissions closed 14 October 2016
Further consultation as required January-March 2017
Draft report released July/August 2017
Consultation on draft report August-September 2017
Final report released November 2017

Contact

Interested parties can register interest in the market study by contacting commsmarketstudy@accc.gov.au or by subscribing to the ACCC’s Communication Information Network for regular email updates in the communications sector.

Related news

ACCC to undertake market study of the communications sector

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