What the ACCC does

  • We accept and record reports of information about business practices and behaviours that concern you.
  • We respond to reports when we have information that may help you, or you have asked a question about your rights or obligations under the law.

What the ACCC can't do

  • We don’t resolve individual complaints or provide legal advice on your rights and obligations under the law.
  • We don’t make formal decisions on whether a person or business has breached the law as only the courts can do this.
  • We generally don’t comment on our investigations or what action we may take from the information provided in reports we receive.

On this page

Steps in the reporting process

If you're looking for help to resolve a consumer issue, see Problem with a product or service.

To report an issue with a product or service to the ACCC, you can complete our form.

  1. Tell us about your experience

    Tell us about your consumer issue and the business you're having problems with.

  2. We’ll read through your report

    In most cases you won't hear from us after submitting your report. We'll be in touch if you've asked for help clarifying your rights or obligations under the law, or we need more information from you.

  3. We'll use your story to understand what market issues are causing the most harm to consumers

    The information you share helps us find out about issues. We use this information to direct our resources to matters that provide the greatest benefit for consumers like you. 

    Our Privacy Policy sets out what we will do with your information.

Start the form

While making a report to the ACCC helps us provide greater benefit to consumers, unfortunately we can’t use it to help you resolve your individual issue with a business.

Let’s make sure you’re in the right place.

Have you raised your issue directly with the business?

Great, let’s continue with the reporting process

Start the form

Help to resolve an issue with the business

You can continue to make a report to inform our broader work. Keep in mind that we won’t take action on your behalf.

Start the form

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