The ACCC established the Consumer Consultative Committee in 2001 to provide a forum through which consumer protection issues could be addressed collaboratively between our organisation and consumer representatives.
Members provide comment to us on issues affecting consumers that fall within the scope of our administration of the Competition and Consumer Act 2010. The committee also advises on consumer research and education projects.
The committee meets four times a year and provides comment on:
- emerging issues that may be of concern to particular groups of consumers
- information dissemination strategies to enhance communication with consumers and community and consumer groups
- other matters that are relevant to issues as requested by the ACCC.
Members work in partnership to consult and progress key consumer issues to assist us to:
- improve consumer and community understanding of the role of the ACCC
- facilitate consumer and community organisations’ access to administrative processes of the ACCC
- educate consumers/users about their rights and responsibilities in relation to emerging consumer issues
- develop education and information strategies.
Members are appointed across a diverse range of consumer representatives and community groups. They include consumer organisations and individuals who have experience dealing with consumer affairs and expert knowledge of the issues affecting Australian consumers.
To ensure that the committee reflects a diversity of representation, membership is changed over time to ensure that a broad range of organisations have the opportunity to participate.
- Adult Multicultural Education Service
- Australian Communications Consumer Action Network
- Australian Council on the Ageing
- Brotherhood of St Laurence
- Consumer Action Law Centre
- Consumers Health Forum
- Financial Counselling Australia
- Indigenous Consumer Assistance Network
- Legal Aid NSW
- Public Interest Advocacy Centre
- Youth Action