In 2023, impersonation scams accounted for more than 70% of reports to Scamwatch. The top 3 most reported impersonation scams were road toll scams, Australian Government impersonation scams and “Hi Mum” family impersonation scams.
This Scams Awareness Week, ask yourself if you really know who you are communicating with - online or by text, phone or email. Could you be speaking with a scammer?
A national safety warning notice has been issued to warn consumers of fire risks with recalled LG solar lithium-ion batteries. The batteries are installed in solar energy systems across the country.
Changes to the law on unfair contract terms came into effect on 9 November 2023. From this date, proposing, using or relying on unfair contract terms in standard form contracts will be banned and penalties for breaches of the law will apply.
When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. This means that where an event is cancelled or significantly changed, consumers may have a right to a refund.
Businesses must display clear and accurate prices that don't mislead consumers. The total price displayed must include all additional fees
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The ACCC is monitoring retail fuel prices closely as international crude oil prices react to the conflict in the Middle East.
Our next quarterly monitoring report, to be released in December, will report on the influences on Australian fuel prices.
Consumers are now, more than ever, making purchasing decisions on environmental grounds.
We'll be investigating a number of businesses for making potentially false or misleading environmental claims.
The expansion of digital platforms in Australia has brought benefits, but also created risks and harms that our current consumer and competition laws are not always able to address. We're examining these issues as part of inquiries we conduct and law enforcement cases.
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Related sites
Find recalled products, safety information about different products, and report unsafe products.
Find out how to recognise, avoid and report scams.
Find out about the Consumer Data Right, which gives you the right to share your data between service providers of your choosing.