Warranties can’t replace, change or take away a consumer’s basic rights. These basic rights can last longer than a warranty given by a business. Find out more about your consumer rights and warranties.
Participants in the National Disability Insurance Scheme (NDIS) are being targeted by NDIS providers’ deceptive advertising practices and other behaviours banned by consumer law, a new report has found.
An increase in romance scams reports and money stolen across 2025 highlights the need for Australians to talk to family and friends about the tactics scammers use to build trust and steal money.
We've started separate proceedings in the Federal Court against 2 home meal delivery providers. We allege that HelloFresh and Youfoodz, both owned by HelloFresh SE, breached the Australian Consumer Law by misleading consumers with confusing and unclear subscription practices.
When you have a problem with a product or service, always contact the business first to explain the issue and the remedy you want.
Often, a single phone call or visit can fix the problem. You can use our tool to help write a complaint letter or email to the business.
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A new mandatory merger control regime for notifying and assessing acquisitions is in effect from 1 January 2026.
The new regime is designed to strengthen Australia’s merger control and provide more certainty and transparency.
Businesses can charge a surcharge for paying by card, but the surcharge must not be more than what it costs the business to process that payment type.
Business must make sure their customers know about any card payment surcharges upfront.
Consumers are now, more than ever, making purchasing decisions on environmental grounds.
We'll be investigating a number of businesses for making potentially false or misleading environmental claims.
Work on some of the biggest issues facing consumers and businesses.
Join our team of smart and dedicated people from all walks of life to collaborate on meaningful matters and make a significant and lasting impact for all of Australia.
Related sites
Find recalled products, safety information about different products, and report unsafe products.
Find out how to recognise, avoid and report scams.
Find out about the Consumer Data Right, which gives you the right to share your data between service providers of your choosing.