The ACCC has commenced proceedings in the Federal Court against Microsoft Australia and its US-based parent company Microsoft Corporation for allegedly misleading approximately 2.7 million Australian customers when communicating subscription options and price increases, after it integrated its AI assistant, Copilot, into Microsoft 365 plans.
When you have a problem with a product or service, always contact the business first to explain the issue and the remedy you want.
Often, a single phone call or visit can fix the problem. You can use our tool to help write a complaint letter or email to the business.
We are pleased to announce the appointment of our new Commissioner, Dr Ian Oppermann. Ian is a respected thought leader in the digital economy. He has more than 30 years’ experience in the information and communication technology sector and deep knowledge of data, broadband enabled services and technology.
We've started separate proceedings in the Federal Court against 2 home meal delivery providers. We allege that HelloFresh and Youfoodz, both owned by HelloFresh SE, breached the Australian Consumer Law by misleading consumers with confusing and unclear subscription practices.
Our latest report on domestic airline competition found high passenger levels in October 2025 put extra pressure on seating capacity and pushed up airfares. Domestic airlines carried over 5.5 million domestic passengers in October.
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A new mandatory merger control regime for notifying and assessing acquisitions is in effect from 1 January 2026.
The new regime is designed to strengthen Australia’s merger control and provide more certainty and transparency.
Businesses can charge a surcharge for paying by card, but the surcharge must not be more than what it costs the business to process that payment type.
Business must make sure their customers know about any card payment surcharges upfront.
Consumers are now, more than ever, making purchasing decisions on environmental grounds.
We'll be investigating a number of businesses for making potentially false or misleading environmental claims.
Work on some of the biggest issues facing consumers and businesses.
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