Consumers have rights and protections when a salesperson approaches them at the front door, over the phone, or in a public place. These sales methods are known as unsolicited consumer agreements and there are rules sellers must follow.
The Court found that Coles made misleading representations in 13 of the 14 ‘Down Down’ tickets that were considered in the liability hearing.
We'll examine regional mobile coverage across Australia and whether regulating wholesale access to some mobile services could improve consumer outcomes.
Under new laws, some fuel and grocery retailers must accept cash payments for in-person purchases of up to $500 between 7 am and 9 pm. So if you need to, or want to, you can still use cash.
We want to hear your views on the consumer and competition issues shaping Australia's markets. Your input will help us decide which areas to focus on in the year ahead. Complete our survey by Monday 12 October.
“We prioritise the issues impacting the Australian economy, consumers and businesses in Australia.”
Our priorities
A new mandatory merger control regime for notifying and assessing acquisitions is in effect from 1 January 2026.
The new regime is designed to strengthen Australia’s merger control and provide more certainty and transparency.
Businesses must communicate clear and accurate prices prior to consumers booking, ordering or purchasing. They must not mislead consumers about their prices.
Consumers are now, more than ever, making purchasing decisions on environmental grounds.
We'll be investigating a number of businesses for making potentially false or misleading environmental claims.
Work on some of the biggest issues facing consumers and businesses.
Join our team of smart and dedicated people from all walks of life to collaborate on meaningful matters and make a significant and lasting impact for all of Australia.
Related sites
Find recalled products, safety information about different products, and report unsafe products.
Find out how to recognise, avoid and report scams.
Find out about the Consumer Data Right, which gives you the right to share your data between service providers of your choosing.