Complaints

What can I do if I have a complaint: electricity or gas service

If you have a problem with your electricity or gas service, this factsheet tells you steps you can take to resolve it.

Cartels

Businesses that make agreements with their competitors to fix prices, rig bids, share markets or restrict outputs are breaking laws and stealing from consumers and businesses by inflating prices, reducing choices and damaging the economy.

Consumer guarantees

Under the Australian Consumer Law, when you buy products and services they come with automatic guarantees that they will work and do what you asked for. If you buy something that isn't right, you have consumer rights.