Further transitional arrangements during Christmas and New Year period 2015-1619 Oct 2015
The ACCC has consented to Telstra implementing transitional arrangements for managed disconnections during the Christmas and New Year period for 2015-16.
Further transitional arrangements for managed disconnection timeframes during Christmas and New Year 2015/16
The ACCC is supportive of arrangements that minimise disruption to consumers as they are migrated to the NBN. Given industry concerns about the high volume of disconnections falling on 15 January 2016, we support the deferral arrangements outlined by Telstra in its correspondence to the ACCC dated 8 October 2015.
Wave 18 - disconnection 13 November
In rollout regions with a disconnection date of 13 November 2015, Telstra will defer the dates for starting and completing its disconnection activities, so that customers are not mandatorily disconnected over Christmas. This will ensure that customers are still able to make emergency services calls during the Christmas/New Year period.
Managed disconnections will begin on 11 January 2016 instead of the current 29 December 2015 with disconnection activities due to be completed by 2 February 2016. The date upon which the updated list of In-Train Order premises will be advised to Wholesale Customers will be moved from 23 December 2015, to 7 January 2016.
The relevant dates for Wave 18 rollout regions are now:
| Milestone | Applicable date |
|---|---|
| Disconnection date | 13 November 2015 (no change) |
| Soft dial tone applies from this date | 27 November 2015 (no change) |
| Provision of updated managed disconnection service profile to wholesale customers |
Was 23 December 2015 Now 7 January 2016 |
| Beginning of managed disconnections |
Was 29 December 2015 Now 11 January 2016 |
| Completion of managed disconnections |
Was 20 January 2016 Now 2 February 2016 |
| Beginning of managed disconnection of remaining In-Train Order premises | 11 May 2016 (no change) |
Wave 19 - disconnection 15 January
In Rollout Regions with a disconnection date of 15 January 2016, Telstra will defer the disconnection date.
The disconnection for these premises will now occur in two waves:
- 42 rollout regions will now have a disconnection date of 26 February 2016 (Wave 19(a)); and
- 20 rollout regions will now have a disconnection date of 25 March 2016 (Wave 19(b)).
Telstra Wholesale customers will be able to find out the new disconnection date for each of the 62 rollout regions with an original disconnection date of 15 January 2016 via telstrawholesale.com
Wave 14 - disconnection 4 January
There is no change to the milestone and activities associated with these 5 rollout regions. Accordingly, the managed disconnection following the disconnection date +120BDs milestone for any premises with remaining active services that are In-Train Order Premises will proceed from 4 January 2016 as originally scheduled.
The ACCC has requested Telstra to submit a variation to the Migration Plan to reflect these changes, together with the transitional disconnection arrangements for fire alarm and lift phone Services (which the ACCC consented to on 25 September 2015) and, if necessary, other revised arrangements following completion of Telstra’s review of the in-train order disconnection arrangements.