Personal services - an industry guide to the Australian Consumer Law

This guide provides information on the ACL for businesses that provide personal services; for example, hairdressing and beauty services, furniture removal, photography, or carpet and curtain cleaning.

It covers key aspects of the law such as sales tactics, deposits and refunds, focusing on issues where:

  • industry bodies have requested more detailed guidance for business
  • consumers frequently report problems to national, state and territory consumer protection agencies.

Note: The guide is not legal advice or a definitive list of situations where the ACL applies.