ACCC reports on breaches of Telstra’s SSU

26 May 2014

The Australian Competition and Consumer Commission’s annual report on Telstra’s compliance with its Structural Separation Undertaking (SSU) was tabled in Parliament today.

The report outlines a number of occasions during the 2012-13 financial year where the ACCC considers Telstra did not meet certain commitments that it gave in its SSU. These relate to Telstra failing:

  • properly secure protected information—confidential or commercially sensitive wholesale customer information provided to Telstra in its capacity as access provider of regulated services—from Telstra’s Retail employees. This was largely a continuation of conduct that came to light immediately following the commencement of the SSU
  • introduce ADSL broadband service enhancements to retail and wholesale customers at the same time.

The relevant commitments aim to safeguard competition until the roll-out of the National Broadband Network is complete and Telstra has migrated its fixed-line customers onto it.

“The breaches identified in this report are examples of the perennial competition issues arising from Telstra’s vertical integration and demonstrate the importance of the SSU to ensure equivalence and transparency until structural reform of the telecommunications sector is realised,” ACCC Commissioner Cristina Cifuentes said.

The ACCC’s response to the breaches has been to work with Telstra to stop the conduct, minimise the detriment to Telstra’s wholesale customers and ensure that Telstra’s systems and processes are remediated as soon as practicable to safeguard against recurrence.

Telstra has responded to these matters in a positive manner and is remediating its systems and processes to ensure it meets its SSU commitments in future.

See: Telstra's Structural Separation Undertaking 2012-13

Release number: 
MR 125/14
Media enquiries: 
Media team - 1300 138 917

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