This publication deals broadly with what consumers and businesses need to know about warranty and refund rights and obligations (includes an example 'letter of demand').

'Can I get a refund?' These five words resulted in more than 6500 calls to the ACCC Infocentre last year. Clearly, many traders and consumers are unsure of their rights when requesting a refun...

The Australian Competition and Consumer Commission (ACCC) has released this issues paper seeking submissions on the development of water market rules. Consistent with Part 4 of the Water Act 2007, ...

The Australian Competition and Consumer Commission (ACCC) has released its position paper seeking submissions on the development of water market rules. Consistent with Part 4 of the Water Act 2007,...

This fact sheet outlines the rights and obligations that should be considered before entering into an agreement to trade in horticulture produce. No printed version of this fact sheet is available....

This fact sheet outlines the rights and obligations that should be considered before entering into an agreement to trade in horticulture produce.

On 1 March 2007 the Australian Government implemented the Trade Practices (Industry Codes—Oilcode) Regulations 2006 (the Oilcode) as part of a reform of the downstream petroleum industry. A fuel...

On 1 March 2007 the Australian Government implemented the Trade Practices (Industry Codes—Oilcode) Regulations 2006 (the Oilcode) as part of a reform of the downstream petroleum industry. Termina...

On 1 March 2007 the Australian Government implemented the Trade Practices (Industry Codes—Oilcode) Regulations 2006 (the Oilcode) as part of a reform of the downstream petroleum industry. If the...

On 14 May 2007 the Australian Government implemented the Trade Practices (Horticulture Code of Conduct) Regulations 2006 (the Horticulture Code). The Horticulture Code has the force of law and...

Under the mandatory Horticulture Code a grower and a trader cannot trade in horticulture produce with each other unless both the grower and the trader have signed a written horticulture produce agr...

Flyer, A4. If consumers are led to believe that a souvenir is a product of Australia or is made in Australia when in fact it isn't, then the manufacturer, importer, distributor and/or retailer may ...

This booklet, incorporating the AER, explains what the Australian Competition & Consumer Commission is, how it works and how it makes its decisions. This publication is currently being upd...

If you are thinking about entering into a horticulture produce agreement and backdating the agreement as if it were entered into on or before 14 December 2006 you should read this fact sheet to mak...

'Safety alert' brochure outlining the danger of working under a vehicle that is supported by a jack.