Warranties and refunds—a guide for consumers and business

This booklet addresses warranty and refund issues relevant to consumers and businesses (including manufacturers and importers) and provides information on:

• a consumer's rights when they buy goods and services
• when consumers are entitled to a remedy, such as a refund, replacement or repair
• how consumers can negotiate with businesses when something goes wrong, including a sample letter of demand
• businesses’ obligations to honour statutory warranties and conditions.