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"_Toc32648520"}{\cs17\ul\cf2\lang1024\langfe1024\noproof\insrsid2503153\charrsid5667225 }{ \ul\cf2\lang1024\langfe1024\noproof\insrsid2503153\charrsid5667225 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000d0000005f0054006f006300330032003600340038003500320030000000}}}{\fldrslt { \cs17\ul\cf2\lang1024\langfe1024\noproof\insrsid2503153\charrsid5667225 ACCC health sector publications}{\lang1024\langfe1024\noproof\webhidden\insrsid2503153 \tab }{\field{\*\fldinst {\lang1024\langfe1024\noproof\webhidden\insrsid2503153 PAGEREF _Toc32648520 \\h }{\lang1024\langfe1024\noproof\insrsid16191102 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000d0000005f0054006f006300330032003600340038003500320030000000}}}{\fldrslt { \lang1024\langfe1024\noproof\webhidden\insrsid16191102 30}}}}}{\lang1024\langfe1024\noproof\insrsid2503153 \par }{\field\fldedit{\*\fldinst {\cs17\ul\cf2\lang1024\langfe1024\noproof\insrsid2503153\charrsid5667225 }{\lang1024\langfe1024\noproof\insrsid2503153 HYPERLINK \\l "_Toc32648524"}{\cs17\ul\cf2\lang1024\langfe1024\noproof\insrsid2503153\charrsid5667225 }{ \ul\cf2\lang1024\langfe1024\noproof\insrsid2503153\charrsid5667225 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000d0000005f0054006f006300330032003600340038003500320034000000}}}{\fldrslt { \cs17\ul\cf2\lang1024\langfe1024\noproof\insrsid2503153\charrsid5667225 ACCC offices}{\lang1024\langfe1024\noproof\webhidden\insrsid2503153 \tab }{\field{\*\fldinst {\lang1024\langfe1024\noproof\webhidden\insrsid2503153 PAGEREF _Toc32648524 \\h }{ \lang1024\langfe1024\noproof\insrsid16191102 {\*\datafield 08d0c9ea79f9bace118c8200aa004ba90b02000000080000000d0000005f0054006f006300330032003600340038003500320034000000}}}{\fldrslt {\lang1024\langfe1024\noproof\webhidden\insrsid16191102 31}}}}}{ \lang1024\langfe1024\noproof\insrsid2503153 \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid2503153 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 }}\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid2503153 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 \page }{\insrsid9781435\charrsid15673376 {\*\bkmkstart _Toc32648471}The ACCC and the}{\insrsid9781435 }{\insrsid9781435\charrsid15673376 health sector}{\insrsid9781435 {\*\bkmkend _Toc32648471} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The health sector\emdash including the professionals themselves, professional associations, health funds and private hospitals\emdash is not immune from the Trade Practices Act. \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Like other businesses across Australia, those within the sector have to comply with the Act, which aims to ensure fair play\emdash between professionals competing for business, and between professionals and their customers. \par This means that all health professionals (except those who are employees) are liable if they engage in anti-competitive conduct. They are also liable under consumer protection provisions for misleading or deceptive conduct. \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Since advertising restrictions for health products and services were lifted, professionals in the industry must now be extremely vigilant in how they represent themselves to the public. The same vigilance applies to health funds in promoting their pr oducts. \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 This special health issue of ACCC update will give professionals, funds and hospitals information that will help them avoid breaching the Act and understand the ACCC's role and obligations in enforcing the Act. \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 It also aims to give consumers information to help them avoid being taken advantage of by unscrupulous traders. \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\i\insrsid9781435\charrsid9781435 ACCC update}{\insrsid9781435 also takes a look at what the ACCC has been up to in recent times in regard to the health sector, including some of the cases it has been involved with and the important work it has undertaken for the Commonwealth Government. \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid9781435 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435\charrsid15673376 {\*\bkmkstart _Toc32648472}ACCC to monitor medical indemnity insurance}{\insrsid9781435 {\*\bkmkend _Toc32648472} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 On 23 October 2002 the Prime Minister announced a new medical indemnity framework that would address rising medical indemnity insurance premiums and ensure a viable and ongoing medical indemnity insurance market. \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 As part of that package the PM has asked the ACCC to monitor medical indemnity premiums to determine whether they are actuarially and commercially justified. \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC intends to provide its first report to the government by the end of 2003. \par \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid9781435 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435\charrsid15673376 {\*\bkmkstart _Toc32648473}Q & A with}{\insrsid9781435 }{\insrsid9781435\charrsid15673376 Sitesh Bhojani, ACCC Commissioner}{\insrsid9781435 {\*\bkmkend _Toc32648473} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid11217432 Sitesh Bhojani, ACCC Commissioner since 1995, oversees activities in the health sector. Here he answers some of the most frequently asked questions about the ACCC and the health sector: \par }{\insrsid9781435 Q. What is the role of the ACCC in the health sector? \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 A. For most sectors, including health, the ACCC's major role is to ensure compliance by businesses with the requirements of the Trade Practices Act. In some other sectors, for example telecommunications, it also has a significant regulatory role. \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Q. How does competition between businesses help consumers get better quality products or lower prices? \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 A. Customer choice is a powerful incentive for the suppliers of any goods or service s to keep their quality high and prices low. By ignoring what customers want or by not keeping prices competitive a business will lose its competitive place in the marketplace. \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Q. Is it true you have said the ACCC will vigorously enforce compliance with Australia's competition and consumer protection laws? \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 A. Yes, we will pursue compliance without fear or favour. \par Q. What's the benefit of these laws being vigorously enforced? \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 A. Commonwealth, state and territory parliaments have passed these laws to proh ibit businesses from engaging in specified anti-competitive or unfair trading practices\emdash in the public interest and to protect consumers. While some businesses may have modified their behaviour on learning about their legal obligations others may not. \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Vigor ous enforcement encourages businesses to respond to what consumers want rather than doing cosy deals among themselves for their own benefit, or unlawfully using their market power\emdash which is all ultimately to the detriment of consumers. In short, it helps clarify how the law applies; stops, prevents and deters unlawful conduct and/or provides redress for victims of the unlawful conduct. \par Let me give you two examples. The breaking up of price fixing cartels gets rid of artificial arrangements between competitor s to increase or maintain prices. And legal action for false, misleading or deceptive conduct can provide benefits ranging from protecting the public from consumer fraud in trade or commerce to ensuring there is an acceptable standard for commercial condu ct in the public interest. \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Q. When the ACCC takes legal action what are its objectives? \par A. Broadly they can be summarised as follows: \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 to establish that there has been unlawful conduct (including clarifying the law or establishing precedent) \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 to stop the unlawful conduct \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 to seek compensation/restitution for victims of the conduct \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 to undo the effects of the contravention \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 to prevent/deter future contraventions (repetition by the same person or first contravention by someone else) \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 to punish the wrongdoer. \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The d etails are dealt with case by case. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Q. How else does the ACCC try to achieve compliance with Australia's competition and consumer protection laws? \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 A. By major educational efforts to help people understand their rights and obligations. For example, we iss ue guidelines and other publications for specific sectors, and we give presentations at conferences, seminars or association meetings. Other examples include the competing fairly forums that are broadcast to hundreds of regional and rural communities, and our small business, and rural/regional outreach programs. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Q. In your view how can consumers of health and medical services best be protected? \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 A. I think there are three elements. First, when consumers are fully informed. Second, when medical practitioners and other healthcare professionals maintain professional and ethical standards (that is, they strive for }{ \b\insrsid9781435\charrsid9781435 excellence}{\insrsid9781435 in their professional and personal dealings). Third, when effective laws exist to provide quick and effective remedies for consumers who b ecome victims of those occasional instances when professionals breach their legal obligations. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Q. Isn\rquote t the application of competition and consumer protection laws inconsistent with the ethical obligations professionals have towards their clients or patients? \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 A. In my view ethical obligations are not about prescriptive rules and regulation nor are they about complying with the law (that is, legal obligations). Ethics is really about achieving something much higher than obeying the law\emdash it is about pursuing excellence. As such I don\rquote t believe there is any conflict between a professional\rquote s ethical obligations and compliance with the competition and consumer protection laws (that is, a professional\rquote s legal obligations). \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Q. What about the fiduciary obligations professionals have towards their clients or patients? \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 A. In Australia there are certain relationships that the law recognises as fiduciary relationships. These are relationships of trustee and beneficiary, agent and principal, solicitor and client, emplo yee and employer, director and company, and partners. However, it cannot properly be said that a relationship between any professional and a client is a 'fiduciary relationship'. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 There is probably nothing about the fiduciary relationship between a professi onal and a patient or client that requires a professional to engage in price fixing with competitors; or to engage in a misuse of market power; or to engage in exclusive dealing, resale price maintenance or other conduct prohibited by competition laws. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 In the Australian context there is also a further response when something that is anti-competitive is really for the patient's or client's benefit\emdash that is, for the public's benefit as distinct from being a private benefit for the doctors/lawyers etc. The Parl iament has set up a mechanism that allows that type of conduct to continue with immunity from court action, namely, through authorisation. That is, if professionals can demonstrate that the public benefit of that conduct outweighs its anti-competitive det riment they can obtain immunity from court action for that conduct. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Q. Are there any exceptions? \par A. The exception is misuse of market power. \par Q. What is \lquote authorisation\rquote ? \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 A. The decision to grant or not grant authorisation is a balancing exercise between public benefits and anti-competitive detriment. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Authorisation is a public process. The Trade Practices Act requires submissions to be made publicly available. They are placed on a public register located in Canberra and may be also placed on the ACCC's we bsite. The ACCC has to issue both draft and final decisions in writing. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Q. What public benefits does the ACCC recognise for the purposes of the authorisation process? \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 A. Public benefit is not defined in the Act, but the ACCC considers that the concept is capable of wide interpretation. It supports the Trade Practices Tribunal's view that public benefit may constitute 'anything of value to the community generally, any contribution to the aims pursued by the society'. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Consistent with this broad interpretati on, over the years the ACCC has recognised benefits which can be characterised as non-economic such as safety, public health and ethical obligations. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Q. Does the ACCC have the final say on what is public benefit for authorisations? \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 A. No. The ACCC's deci sions can be appealed to the Australian Competition Tribunal which is independent to the ACCC and the government. It is headed by a Federal Court judge. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Q. What is the ACCC's role regarding mergers of businesses in the health sector? \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 A. It's to ensure th at the structure of various markets in the health sector remains competitive. That is, we don't end up with such a concentration of firms through mergers that there is a substantial lessening of competition. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Q. Do you think advertising of professional services should be allowed? \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 A. In general, yes I do. For two broad reasons. First, advertising that is honest and accurate and doesn't leave out material relevant to the message can be very useful in helping consumers to understand the services to be provide d or the professionals who provide these services. The advertisements could also provoke thoughts on issues for consumers which they can follow up and discuss with practitioners during the consultations. \par Secondly, I think it's important to recognise that s ome people in the community may find it useful to receive and understand information presented visually, or in small bits, or outside consultations. Provided the information is honest and accurate and helps consumers to question practitioners during consu ltations, I am in favour of allowing professionals wider opportunities to communicate directly with consumers through advertising. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Q. Advertising isn't going to change the fact that professional practitioners will always know more than consumers about the services to be provided, is it? \par A. Professionals will always know more about the service to be provided\emdash just as telecommunications experts will always know more than consumers about telecommunication services or motor mechanics will know more about repairing cars. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The point of addressing the information imbalance is not to try to make the consumer a professional. The aim is to ensure they have sufficient knowledge to help them understand }{\b\insrsid9781435\charrsid9781435 their}{\insrsid9781435 professional or health or legal or other problem; the services to be provided; and to have confidence in their adviser. That is, to reduce the extent of paternalism in the supply of services and to minimise the potential for consumers to make wrong choices which risk their financial, psychological and physical welfar e. Consumers are entitled to make well-informed decisions. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid9781435 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435\charrsid15673376 {\*\bkmkstart _Toc32648474}Protecting consumers}{\insrsid9781435 {\*\bkmkend _Toc32648474} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 One of the ACCC's most important roles is consumer protection and one of the ways it does this is by enforcing the Trade Practices Act. In the health sector this has meant taki ng court action against unscrupulous traders who make false or misleading claims about products, and profit from the desire of vulnerable people to change their appearance or improve their wellbeing in some way. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 As is almost always the case if something so unds too good to be true, it usually is. But this doesn't stop people falling for claims that a product can miraculously improve their appearance, especially in the area of weight loss or body shaping. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Below are some of the cases the ACCC has taken in its effort to ensure that companies don't get away with false or misleading advertising. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid9781435 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648475}The Abtronic{\*\bkmkend _Toc32648475} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 In May 2002 the ACCC started court proceedings against the promoters of a health and fitness industry product, the Abtronic. \par The ACCC alleges that Danoz Dire ct Pty Ltd, sole director Mr Moshe Ozana and other individuals, engaged in misleading and deceptive conduct or were knowingly concerned in the conduct while promoting the Abtronic as a muscle stimulating machine. The Abtronic was promoted on Channel 10 \rquote s }{\i\insrsid9781435\charrsid11217432 Good Morning Australia}{\insrsid9781435 and }{\i\insrsid9781435\charrsid11217432 Bright Ideas}{\insrsid9781435 programs, during infomercials on Channels 10 and 7, in a Danoz product catalogue and on the company's website. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC has sought orders granting permanent injunctions against Danoz Direct Pty Ltd for various breache s of the Trade Practices Act. In particular, the ACCC is seeking to prevent Danoz from representing that the Abtronic has the following, or similar, performance characteristics, uses or benefits: \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 that it is a brilliant training and toning tool \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 that it can be used to work out and tone different muscle groups \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 that it provides a vigorous workout for the abdominal region, the 'love handles', arms, buttocks, thighs \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 that it can flatten your stomach 'once and for all' \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 that you just sit and relax and watch your abs tighten, your 'love handles' disappear and your thighs and bottom firm up\emdash with no sweating involved \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 that you can get the results of up to 600 sit-ups in just 10 minutes without any effort. \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Danoz is defending the matter and the trial is set down for 19 March 2003. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid9781435 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648476}The Feminique{\*\bkmkend _Toc32648476} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The ACCC was involved in a similar case to the one above in 2001\emdash this time against The Buyers Group. The case involved the Feminique muscle stimulation device promoted in infomercials on Channel 10\rquote s Good }{ \i\insrsid9781435\charrsid11217432 Morning Australia}{\insrsid9781435 and }{\i\insrsid9781435\charrsid11217432 Bright Ideas}{\insrsid9781435 programs, Channel 7\rquote s }{\i\insrsid9781435\charrsid11217432 Morning Shift}{\insrsid9781435 , and the company's website. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 On 10 August 2001 the Federal Court in Brisbane imposed interlocutory injunctions, by consent, restraining The Buyers Group, Josephus Schoonenberg (sole director) and employees Mariann e Schoonenberg and David Simons from representing that the Feminique or any other muscle stimulation product can: \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 exercise, tone, firm or pull back into shape any part of the user's body without effort by the user \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 burn up fat \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 flatten the user's stomach without any effort by the user \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 result in the user losing 3 kilograms in weight and reduce the user's waist measurements by 3 centimetres in 4 weeks \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 is ideal for people who want to see effective and immediate results. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid9781435 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648477}Purple Harmony Plates{\*\bkmkend _Toc32648477} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 In August 2001 t he Federal Court in Melbourne found Purple Harmony Plates had published misleading health claims on its website about pieces of anodised aluminium plate. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC had alleged, and the court ruled, that Purple Harmony Plates Pty Ltd, based in Melbourne, had made unsubstantiated claims about the future benefits for its products, which were made of anodised aluminium in various shapes, sizes and colours. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The claims included that the plates: \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 protected against electromagnetic radiation from computers, television s, mobile telephones etc. \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 energised water and freed it from odour and chlorine \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 lowered body stress and fatigue levels \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 grouped together heavy metals and other impurities (in water) into larger molecules so that they could not be absorbed by the body \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 helped strengthen the immune system \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 increased general health \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 accelerated healing \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 reduced less severe aches and pains or niggly coughs and colds \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 improved plant growth \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid9781435 {\insrsid9781435 ionised car fuel to allow a more complete fuel burn. \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The court ordered injunctions, refunds, and the company to send corrective statements in writing to customers and place them on its website. When Purple Harmony failed to comply with the court's orders the ACCC began contempt proceedings and on 9 April 2002 the court imposed fines of $20 000 on the company and $10 000 each on Helen Therese Glover and Neal Arthur Lyster (its directors) for contempt. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The matter was back in court on 24 October 2002 following the company's continued failure to comply with the court's orders and not paying the fines. On 2 December 2002 the judge handed down his decision, again finding Lyster and Glover guilty of contempt. He issued warrants of committal for one month prison terms suspended on condition they comply with orders including transferring the domain name to the ACCC for the purpose of placing a consumer notice on the site. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid9781435 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648478}Giraffe World{\*\bkmkend _Toc32648478} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 This case, which began in 1998 in the Federal Court in Sydney, involved a product called a 'negative ion' mat which Giraffe World Pty Ltd claimed alleviate d the suffering of people with ailments including arthritis, asthma, heart problems, insomnia and stress. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 In April 1999 Giraffe World gave an undertaking to the court that until the judge gave his judgment it would not represent that the 'negative ion' ma t produced negative ions, relieved ailments or promoted health. However, in June 1999 the court found that the company was guilty of contempt of court by making those claims. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 On 26 August 1999 the court found that Giraffe World (which was by then in liquid ation) had engaged in misleading or deceptive conduct and promoted a referral and pyramid selling scheme. The court found that Akihiko Misuma, founder and director of Giraffe World, and Robin Han, its president and chief executive officer until November 1 998, were knowingly concerned in, and a party to, Giraffe World's pyramid and referral selling contraventions. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The liquidator has commenced Supreme Court proceedings against the chairman of Giraffe World to recover funds for distribution to creditors. If su ccessful, the liquidator intends to seek judicial advice over admitting claims by members of Giraffe World in respect of commission payments for recruiting new members to the company. \par The ACCC will be seeking leave to appear and make submissions in those proceedings that members\rquote claims for unpaid commission income from an illegal pyramid selling scheme should not be admitted, but that claims for refunds for the negative ion mat that did not perform as represented should be admitted. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid9781435 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648479}T}{\insrsid9781435\charrsid15673376 he search for}{\insrsid9781435 scammers{\*\bkmkend _Toc32648479} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The Internet is a valuable tool for both consumers and businesses. However, as it continues to grow, Internet transactions between countries grow with it, bringing new challenges for law enforcement. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Unfortunately, the Internet has provided a fast and ef fective medium for scammers seeking to make a fast buck by taking advantage of vulnerable consumers. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The Internet gives consumers easy access to health information but it also provides promoters of fraudulent health products and treatments with that same easy access to consumers all over the world. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 This year the ACCC led a world-wide search for cyber health scams by 58 consumer and health protection agencies from 19 countries. \par Thousands of websites were searched to uncover shonky health claims in the International Marketing Supervision Network (IMSN) Internet sweep. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The IMSN is a network of law enforcement agencies in 30 countries which aims to prevent and redress deceptive marketing practices with an international component. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Conducted each year by the IMS N, the Internet sweep this year targeted websites offering 'miracle' health products and services, as well as sites promoting legitimate products with claims that the products have properties which don't exist. \par Some of the sites assessed promoted oral treatments such as pills; devices; weight loss products; 'cures' for HIV/AIDS, cancer and arthritis; skin treatments such as lotions; folk and traditional treatments; and sexual performance enhancing products. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Of particular concern were products that claimed t o be a cure for serious or life threatening diseases such as cancer and HIV/AIDS. Also attracting concern were products that advertised a delayed effect, forcing consumers to make an additional purchase before seeing any evidence of the effectiveness of t he product. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Some websites have already received email warnings from law enforcers. Others will be investigated further and action, including administrative settlements, enforceable undertakings and in some cases, court action, will be taken. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 ACCC Commissio ner, Sitesh Bhojani, said health scams not only waste consumers' money but in extreme cases may harm their well being. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 'Worryingly, there seems to be a belief in some quarters that the Internet means \'93 anything goes\'94 and the business medium is a \'93free for all\'94. This is not true and suggests a misunderstanding or ignorance of the consumer protection parts of the Trade Practices Act and equivalent fair trading acts of the states and territories. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 'The IMSN is a valuable forum for addressing scams of this nature , and the ACCC is happy to be playing its part in helping to stamp out Internet fraud.\rquote \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 To make it easier for people to understand the role of the network it is likely to change its name in 2003 to International Consumer Protection and Enforcement Network (ICPEN). \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid9781435 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648480}Sweep strikes around the world{\*\bkmkend _Toc32648480} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Actions coming out of the sweep include Biopulse Inc, which has settled Federal Trade Commission charges in the USA against Biopulse\rquote s Internet advertising of therapies claiming to treat cancer and other serious dis eases. Court action was raised with 11 traders in New Zealand, most of whom settled law enforcement concerns without going to court. The Portuguese Consumer Institute's actions led to four websites being deleted entirely. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The Swedish authorities have reach ed out-of-court settlements with 14 businesses, including ceasing to supply the identified products. The Austrian Consumer Protection agency obtained undertakings from two businesses, and took another business to court. Switzerland has shut down various w ebsites and commenced legal action against one business. \par Belgian authorities reached out-of-court settlements with seven businesses, closed down six websites, and issued fines to two businesses. French authorities have taken legal action against three trade rs. Investigations and cases are still open in USA, Denmark, New Zealand, Australia, Sweden, Austria, Switzerland, France, Hungary, Japan, UK and Belgium. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid11217432 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648481}If it sounds too good \'85{\*\bkmkend _Toc32648481} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 In Australia, with the assistance of state fair trading authorities, Commonwealth Therapeutic Goods Administration and state health complaints offices, the ACCC has reached out-of-court settlements with: \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid11217432 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 a business based in Sydney promoting pheromone products claiming the benefits of increased eye contact, smiles, dates, sex and self-confidence \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid11217432 {\insrsid9781435 a Victorian business promoting the use of magnetic fields and colloidal silver suspended in water to cure AIDS and boost the immune system \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid11217432 {\insrsid9781435 a Perth business promoting lamps made from salt crystals as being 'used by health practitioners for man y years to enhance immune systems', when this claim could not be substantiated \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid11217432 {\insrsid9781435 businesses in New South Wales and South Australia promoting magnets and magnetic devices as effective in treating headaches, back injuries, circulation problems, insomnia, arthritis and sprains \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid11217432 {\insrsid9781435 a Melbourne business claiming to test, diagnose and treat ageing, thereby reversing the ageing process \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid11217432 {\insrsid9781435 a Victorian business marketing a multi-coloured shirt claiming to relieve stress, make the wearer more intelligent and perceptive, impro ve concentration, allow the wearer to continuously exercise, and stimulate and strengthen the immune system \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid11217432 {\insrsid9781435 a New South Wales business promoting computer software designed to assist visualisation and affirmation techniques claimed to treat disease \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid11217432 {\insrsid9781435 a Queens land business promoting herbal products for 'curing colds overnight', and curing hangovers, morning sickness, and stomach ulcers, as well as adjusting menstrual cycles to make them more regular and reversing the effects of osteoarthritis \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid11217432 {\insrsid9781435 a Queensland business promoting colloidal silver as being a treatment for gastritis, malaria, parasitic infections, psoriasis, and yeast infections \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid11217432 {\insrsid9781435 a New South Wales business promoting a slimming device claiming to 'tone your muscles in a one hour session (where you lie dow n) to the equivalent of a seven hour workout in the gym'. \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 All representations have been removed from the website entirely or altered after proposed court action by the ACCC. Some websites were deleted from the world wide web without any further action. The ACCC still has investigations and cases underway and if its concerns are not addressed satisfactorily or the issue is particularly serious it will take matters to the Federal Court. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Meanwhile the ACCC has filed in the Federal Court asking for injunctions, corrective statements and refunds against Transformation 2012 concerning website claims to treat or assist in curing cancer, AIDS, diabetes, herpes, hepatitis, flu, asthma, migraine, MS, discoid lupus, and chronic fatigue. The site also clearly targets c onsumers in other countries. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid11217432 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648482}A parting shot{\*\bkmkend _Toc32648482} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 In a warning to online traders, ACCC Commissioner Sitesh Bhojani said anyone trying to evade prosecution by locating in other jurisdictions had 'better watch out'. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 'IMSN members are also taking actions based on co nsumer complaints to econsumer.gov, which has received more than 2500 complaints from consumers around the globe since its launch in April 2001. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 'This network of law enforcers will not tolerate misleading or fraudulent activity. The IMSN is expanding in numbers and will cooperate more in coming years.\rquote \par }\pard\plain \s4\ql \li0\ri0\sa120\keepn\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\outlinelevel3\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 \b\i\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Testimony baloney \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The use of fake or unsubstantiated testimonies on many suspicious websites prompted this warning from the IMSN. \par }\pard \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 \lquote Do not be persuaded by testimonials alone, as there is no way of verifying th at they are legitimate. Rather, speak to a health professional or seek independent evidence. If you feel that you have been the victim of a cross-border health scam over the Internet, report your complaint to IMSN members at so that IMSN members can use the complaints to decide whether to take law enforcement action.\rquote \par }\pard \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 ACCC Commissioner and current IMSN President, Sitesh Bhojani, said health is a person's most valuable asset. \par 'Businesses that prey on consumers with a special vulnerability such as an illness will not be tolerated by the IMSN. \par }\pard \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 'The level and frequency of cooperation between members of the IMSN is growing. \par }\pard \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 'Sweeps are not just an information gathering exercise. They help consumers through the provision of information, and lead to law enforcement action by agencies in up to 30 countries in Europe, North America, and the Asia-Pacific region.\rquote \par }\pard\plain \s4\ql \li0\ri0\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel3\adjustright\rin0\lin0\itap0\pararsid11217432 \b\i\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid11217432 \par }\pard \s4\ql \li0\ri0\sa120\keepn\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\outlinelevel3\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 Sweep facts \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 More than 1400 suspicious websites (77 in Australia) were identified all over the world. Of these: \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 \jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\rtlgutter\itap0\pararsid11217432 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 48.5 per cent used testimonials to sell the product or service, and only 38.6 per cent of these testimonials claimed to be relevant experts or professionals \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 \jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 only 37.7 per cent made reference to clinical studies or scientific experiments \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 \jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 13.2 per cent claimed approval or authorisation from an official agency (52.6 per cent of these from an agency outside their own jurisdiction) \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 \jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 costs of the products ranged from US$0.86 to US$6930.90. \par }\pard\plain \s4\ql \li0\ri0\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel3\adjustright\rin0\lin0\itap0\pararsid11217432 \b\i\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid11217432 \par }\pard \s4\ql \li0\ri0\sa120\keepn\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\outlinelevel3\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 {\insrsid11217432 A}{\insrsid9781435\charrsid15673376 void health fraud}{\insrsid9781435 \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 IMSN agencies provide the following tips to avoid health fraud: \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 \jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\rtlgutter\itap0\pararsid11217432 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 if it sounds too good to be true, it probably is \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 \jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 beware of products or treatments that are advertised as quick and effective cure-alls for a wide range of ailments or for an undiagnosed pain \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 \jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 be cautious of testimonials claiming amazing results \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 \jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 watch out for promote rs who use phrases such as 'scientific breakthough', 'miraculous cure', 'exclusive product', and 'secret ingredient' \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 \jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 before you buy, consult your pharmacist, doctor or other health professional. \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Consumers who believe they have been the victim of a health s cam on the Internet can report the matter to IMSN members at or the ACCC Infocentre on 1300 302 502. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid11217432 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435\charrsid15673376 {\*\bkmkstart _Toc32648483}Keeping it}{\insrsid9781435 competitive{\*\bkmkend _Toc32648483} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The ACCC has always aimed to prevent anti-competitive conduct by business in keeping with provisions in the Trade Practices Act. \par However, in a move which had a direct impact on the health sector, new Commonwealth legislation was introduced in 1995 extending the restrictive trade practices provisions of the TPA to those engaged in unincorporated businesses. \par Those affected by the }{\i\insrsid9781435\charrsid11217432 Competition Policy Reform Act 1995}{\insrsid9781435 , and state/territory application law, included (unincorporated) medical practitioners, and from 1997 they faced large pecuniary penalties if they were found to have breached the Act. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Broadly speaking Part IV of the TPA prohibits the following anti-competitive practices: \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid11217432 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 anti-competitive agreements and exclusionary provisions, including primary and secondary boycotts \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid11217432 {\insrsid9781435 misuse of market power \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid11217432 {\insrsid9781435 exclusive dealing \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid11217432 {\insrsid9781435 resale price maintenance \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid11217432 {\insrsid9781435 mergers which would have the effect, or likely effect, of substantially lessening competition in a substantial market. \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 After the change to the Act, the ACCC conducted, and continues to conduct, education campaigns for the professions about their rights and obligations under the Act. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The important message was that the Act applied to the professions exactly the same way as it applied to other businesses. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 In 1998 ACCC Chairman Professor Allan Fels, after the first enforcement action against medical professionals following the CPR Act, sounded a warning to all medical professionals and their associations. \par The case, alleging price fixing by some individual anaesthetists and the Australian Society of Anaesthetists (ASA) in NSW, was settled after both the anaesthetists and the ASA gave undertakings to the Federal Court. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Prof. Fels said the case was a warning to all medical professionals and their associations that they were subject to the Act. \par He said, 'Professionals taking collective action on price or collectively withdrawing services risk serious consequences, including large pecuniary penalties. \par 'In this case the ACCC did not seek penalties as it was the first enforcement action against medical professionals following the CPR Act. \par 'But as price fixing and boycotts are serious breaches the ACCC will not hesitate to seek penalties in future.\rquote \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The anaesthetists and the ASA gave undertakings to the court including that they would not engage in fixing, controlling or maintaining prices offered or charged by them for the supply of on-call services. \par The ASA also undertook to the Federal Court to develop and implement, at its own expense, a Trade Practices Act compliance program. The Federal Court ordered that the respondents pay $60 000 toward the ACCC's costs. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435\charrsid15673376 In the past few years the ACC C has taken action against different professional groups for breaching the Act. These include the following two.}{\insrsid9781435 \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid11217432 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648484}The case against three regional obstetricians{\*\bkmkend _Toc32648484} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 On 29 October 2002 the Federal Court made orders by consent, ending an ACCC action against three obstetricians for a boycott of 'No-Gap' billing. The court found that all three obstetricians had engaged in conduct that contravened the Trade Practices Act and/or the Competition Code of Queensland. \par In April 2002 the ACCC began the case against the obstetricians who provided private in-hospital obstetrics services in Rockhampton, alleging the boycott of no-gap billing arrangements offered by a number of p}{\insrsid11217432 rivate health insurance funds.}{\insrsid9781435 \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC alleged that the doctors made arrangements in December 2000 an d January 2001 that they would not provide private in-hospital obstetrics services to their patients on a no-gap billing basis. The outcome was that approximately 200 patients were required to pay a gap for the in-hospital medical expenses associated with the birth of their children that they would not otherwise have had to pay. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 As a result of the ACCC's action these patients will be reimbursed the amount of the gap they were forced to pay. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 While the ACCC understands the obstetricians had an after hours o n-call roster arrangement, it did not object to this arrangement. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid11217432 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648485}The case against AMA WA and Mayne Nickless{\*\bkmkend _Toc32648485} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 In this case, which began in the Federal Court in Perth in July 2000, the ACCC has alleged that the Australian Medical Association (WA), on behalf of visiting medical practitioners at Joondalup Health Campus, agreed with the Mayne Group on the doctors' terms of engagement. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 In October 2001 the court found that AMA (WA), Paul Constantine Boyatzis (executive director of the AMA (WA)) and Dr David Evan Roberts (the former president of the AMA (WA)) had engaged in price fixing and primary boycott conduct. On 12 December 2001 the court ordered that they pay penalties of $240 000, $10 000 and $10 000 respectively, and that AMA (WA) implement a trade pract ices compliance program and contribute $25 000 towards the ACCC's costs. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The proceedings against the Mayne Group, Martin Day (former general manager WA & Asia \endash Health Care of Australia) and Ian MacDonald (former Joondalup Health Campus chief eExecutive) are tentatively set for trial from 17 March 2003 to 3 May 2003. \par }\pard \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 The court\rquote s decision sends a clear message to the medical profession and its associations that they are not above the law. As the facts of this case show, the issues involved are not about ethical obligations of the professions or standards or quality of medical treatment. The issues are about the collective use of market power to increase doctors\rquote incomes or shield them from competitive forces. \par }\pard \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 ... \par }\pard \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 Following the court decision, in an article in the }{\i\insrsid9781435\charrsid11217432 Australian Financial Review}{\insrsid9781435 (29 December 2001\emdash 1 January 2002) the AMA (WA)\rquote s current president, Dr Bernard Pearn-Rowe, is quoted as saying: \par }\pard \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 \lquote ... the ruling dealt with an agreement struck six years ago, which had been \'93reached in good faith, not being awa re that we were in breach of the act\'94.\rquote \par }\pard \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 The alleged unlawful arrangements were made in December 1996 and February 1997 and given effect to until early 1999. However, as court documents show in August and October 1996 the AMA(WA) was informed by an external source and an internal source respectively that the agreements being developed may breach competition laws. In April 1997, Dr Roberts, as President of the AMA (WA) took part in a conference entitled, \lquote Can the professions survive under a national competition policy?\rquote , organised by the ACCC and three universities. \par }\pard \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 Dr Roberts\rquote paper even deals with the topic of fee setting and negotiations. For a professional association, like the AMA(WA), to be put on notice that conduct it was engaging in could result in a breach of the law and to continue with such conduct until after the ACCC commenced investigations in early 1999 suggests the AMA(WA)\rquote s conduct was intentional and its attitude was either one of being above the reach of the law or not caring whether its conduct was lawful or unlawful. \par \lquote Professions\rquote distinguish themselves from \lquote occupations\rquote or \lquote trades\rquote on the basis of defining characteristics that include the concept that in carrying out professional work the professional\rquote s responsibility for the welfare, health and safety of the community takes precedence over other considerations. Behaviour of the kind described above, by the AMA(WA), is quite alarming and contradictory to a profession\rquote s raison d\rquote etre. It accelerates a lowering of the standing of the profession in the community. \par }\pard \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid11217432 {\insrsid9781435 Had it not been for their cooperation in admitting the unlawful conduct and agreeing to court orders sought in the proceedings the outcome would have been much more severe for the AMA(WA), Mr Boyatzis, and Dr Roberts. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435\charrsid15673376 excerpt from th e official opening address to the 12th Annual National Health Summit 2002 by Sitesh Bhojani, ACCC Commissioner.}{\insrsid9781435 \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435\charrsid15673376 {\*\bkmkstart _Toc32648486}ACCC keeps an eye}{\insrsid9781435 }{\insrsid9781435\charrsid15673376 on health funds}{\insrsid9781435 {\*\bkmkend _Toc32648486} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The ACCC keeps a watchful eye on the actions of health funds to ensure that the rights of consumers using the funds are protected. \par This year the ACCC released its fourth }{\i\insrsid9781435\charrsid4947911 Report to the Australian Senate on anti-competitive and other practices by health funds and providers in relation to private health insurance}{\insrsid9781435 . \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The report outlines ACCC enforcement action and a nu mber of the ACCC's concerns about the private health sector including: \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 the lack of accuracy and completeness of information provided by funds to consumers about health insurance products \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 the lack of signatories in the private hospital/day hospital facility sector to the industry code of practice which addresses contract negotiation processes with health funds \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 doctors failing to make consumers aware of expected out-of-pocket costs for medical services \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 the need for agents who are intermediaries between consumers and health funds to more accurately convey information to consumers about health insurance policies. \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Following the report's release ACCC Chairman, Professor Allan Fels, said the ACCC was disappointed with the accuracy and completeness of health insurance information provided to consumers by some health funds. \par 'It appears that many health funds do not pay sufficient attention to their obligations under the }{\i\insrsid9781435\charrsid4947911 Trade Practices Act 1974}{\insrsid9781435 when making representations about health insurance products to their membe rs or future members', Prof. Fels said. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 In fact, the last financial year has seen a number of cases instituted by the ACCC against health insurance companies in which allegations of misleading or deceptive conduct were made. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Four were instituted under the Australian }{\i\insrsid9781435\charrsid4947911 Securities and Investment Commission Act 1989}{\insrsid9781435 (ASIC Act). Until March 2002 health insurance was regulated through the ASIC Act with delegated power to the ACCC. After March 2002 the ACCC assumed direct responsibility for health insurance. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 All cases involve misleading advertising. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648487}NRMA Health Pty Ltd trading as SGIC Health and SGIO Health, NRMA Insurance Ltd and Saatchi & Saatchi Australia Pty Ltd{\*\bkmkend _Toc32648487} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 In July this year the Federal Court in Sydney made orders by consent against NRMA Health Pty Ltd (a lso trading as SGIC Health and SGIO Health) and NRMA Insurance Ltd concerning advertisements that appeared in various newspapers in September 2001 and on its website. \par The print advertisements depicted a woman nursing a new born baby and stated: 'free delivery \'85 no matter how advanced your pregnancy is', and contained fine print disclaimers that full coverage for obstetric services was subject to any excess or co-payment and service of a 12 month waiting period with NRMA or another health fund. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The orders i ncluded declarations that NRMA breached the relevant provisions of the ASIC Act, a requirement that NRMA inform consumers of the misleading conduct, waiting periods to be waived for those who were misled and the availability of refunds for excesses and co -payments. \par The ACCC also alleged that Saatchi & Saatchi, NRMA's advertising agency, was involved in the contraventions. On 3 October 2002 Justice Jacobsen dismissed the ACCC's application in relation to Saatchi & Saatchi's involvement. The ACCC filed an app eal with the Full Federal Court on 24 October 2002. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648488}Medical Benefit Funds of Australia Limited (MBF) and John Bevins Pty Ltd{\*\bkmkend _Toc32648488} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 This case, which was filed in the Federal Court on 8 February 2002, concerned print and television advertisements containing pregnancy-related images. The ACCC alleged that fine print in the advertisements\emdash that the 12-month waiting period for pregnancy-related services would not be waived\emdash was inadequate and unlikely to come to the attention of consumers. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The matter was heard on 3\endash 4 Ju ne 2002. Justice Hill handed down his decision on 9 September 2002 ordering the respondents to pay the ACCC's costs. He also proposed to make orders that MBF place corrective advertising on television and in newspapers because the original television and billboard advertisements were misleading. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 On 20 September 2002 the court made orders for corrective advertising; MBF appealed on 16 October 2002. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The court also found that John Bevins Pty Ltd, MBF's advertising agent, was knowingly concerned in the alleged contraventions. He appealed on 23 October 2002. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648489}Medibank Private{\*\bkmkend _Toc32648489} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 This case, which began in the Federal Court (Melbourne) in October 2000, involved two advertising campaigns. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC alleges that from early March 2000 Medibank advertised no rate increase in 2000 on PackagePlus products; and that through its call centre, newspaper advertising, website, brochures and mail to customers, Medibank failed to properly disclose that rates would increase on 1 July 2000. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC also alleges that a second campaign in major newspapers in August 2000 offered 'any waiting periods waived' and 'get 30 days free if you change to Medibank Private' to consumers switching from other funds. The ACCC alleges that the advertisements failed to properly disclose that only the tw o-month general waiting period and the six-month optical waiting period were waived, and that this was only indicated in fine print at the bottom of the advertisements. \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The ACCC is seeking orders including waiver of waiting periods, provision of 30 days fre e health insurance, and refunds or credits for PackagePlus purchasers. \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 On 21 March 2002 the court refused Medibank's application for certain remedial orders sought by the ACCC to be struck out. Medibank Private appealed this decision and on 16 September 2002 the Full Federal Court upheld Medibank's appeal. \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 On 10 October 2002 the ACCC filed an application for special leave to appeal the Full Federal Court's decision to the High Court. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648490}Western District Health Fund Limited{\*\bkmkend _Toc32648490} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The ACCC began court action on 23 January 2002 against Western District Health Fund Limited (trading as Westfund) in the Federal Court, Sydney, alleging misleading or deceptive advertising of its health insurance products. \par The proceedings were instituted under the }{\i\insrsid9781435\charrsid4947911 Australian Securities and Investments Commission Act 1989}{\insrsid9781435 . \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 At the time of the alleged conduct, health insurance fell within the definition of a financial product and was regulated through the ASIC Act. Since December 1998 and at the time of the alleged conduct, ASIC had formally d elegated the regulation of all consumer protection aspects of health insurance to the ACCC through the use of nominated ACCC officers as delegates. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 On 16 October 2002 the Federal Court declared that Westfund had engaged in misleading and deceptive conduct in relation to advertising its health insurance products to consumers. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 In both a television advertisement that aired between February and September 2001 and on its website, Westfund represented that the fund would pay all hospital and medical expenses ass ociated with all operations, and that members would not be required to pay any excess or co-payment. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 In fact, Westfund, by operation of the }{\i\insrsid9781435\charrsid4947911 National Health Act 1953}{\insrsid9781435 could not pay all medical expenses in relation to all operations and there were circumstances in which a member may be required to pay an excess or a co-payment. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 These representations also included two fine print disclaimers which failed to detract from the overall impression conveyed by the advertisement that a Westfund member would not be req uired to make any payment in respect of hospital or medical expenses associated with any operations. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Other court orders, all made with the consent of Westfund, include: \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 an order that Westfund write to consumers who purchased health insurance from the fun d between 15 February 2001 and 22 September 2001, informing them they may have been misled by the advertisements and/or the website and that Westfund offers to refund, to the extent possible: \par {\pntext\pard\plain\s29 \f10\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s29\ql \fi-357\li714\ri0\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls27\pnrnot0\pnf10\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls27\adjustright\rin0\lin714\itap0\pararsid4947911 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 hospital expenses not paid by Westfund \par {\pntext\pard\plain\s29 \f10\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s29\ql \fi-357\li714\ri0\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls27\pnrnot0\pnf10\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls27\adjustright\rin0\lin714\itap0\pararsid4947911 {\insrsid9781435 certain medical expenses \par {\pntext\pard\plain\s29 \f10\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s29\ql \fi-357\li714\ri0\sa120\widctlpar{\*\pn \pnlvlblt\ilvl0\ls27\pnrnot0\pnf10\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls27\adjustright\rin0\lin714\itap0\pararsid4947911 {\insrsid9781435 any excess or co-payment paid by the member \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 the cost of membership for those members who, as a result of having been misled, choose to leave Westfund \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 an order that Westfund publish a corrective statement on its website \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 an injunction preventing Westfund fr om making representations in the future about health insurance benefits without clearly and prominently displaying the extent to which an insured person is required to make any payment in respect of hospital and/or medical expenses associated with operati ons \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 an order requiring Westfund to establish, maintain and have audited, a trade practices compliance program. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648491}HCF{\*\bkmkend _Toc32648491} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 In August 2001 HCF undertook to waive waiting periods applicable to members who joined HCF between 3 and 30 June 2001. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 An HCF television adv ertisement had stated: 'Join HCF before June 30th and receive instant cover' and that the two and six-month waiting periods were waived. A visual fine print statement read: 'the waiver does not apply to waiting periods of more than six months, including t hose for pregnancy and related conditions. Pre-existing ailments and conditions are also excluded'. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC considered the advertisement represented that by joining HCF before 30 June 2001 the public would be entitled to benefits from the time of joining for all hospital, medical and ancillary services included in the cover. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435\charrsid15673376 {\*\bkmkstart _Toc32648492}Looking before leaping}{\insrsid9781435 \emdash checking up on medical advertising{\*\bkmkend _Toc32648492} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Good health is an important asset and should be protected. However, sometimes in our efforts to improve our health, our looks or our general wellbeing, it's easy to leap before looking too carefully at services or products that make great sounding promises. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 This can be particularly true of people suffering an illness who may, in desperation, jump at the chance of a cure. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC has published a checklist for consumers in }{\i\insrsid9781435\charrsid4947911 Fair treatment? Summary of the Guide to the Trade Practices Act for the advertising and promotion of health services}{\insrsid9781435 . The list includes these points. \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 If an advertisement predicts an outcome, e.g. a cure, ask you rself if it appears exaggerated and unlikely to be backed up by reasonable evidence. If in doubt ask the provider about proof of their claims. \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 Be wary of 'miracle cure' advertisements. If a 'medical breakthrough' really has occurred in the treatment of a serious illness\emdash would the news be announced first in an advertisement? Ask others (e.g. another doctor, pharmacist and healthcare professional) about the 'medical breakthrough'. \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 Read limitations and qualifications on the value of a procedure carefully. Ask if you think there may be other limitations that could apply. \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 Are there any terms and conditions, perhaps in small print or at the bottom of an advertisement, that you have not read? \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 When testimonials are included, can you be sure they accurately represent the outcomes claimed? \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648493}A case in point{\*\bkmkend _Toc32648493} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 One case in which a court decided that consumers had been misled involved the operators of the Perth Chronic Fatigue Advisory Centre, Paul Storer and Linda Storer. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 In April 2001 the Federal Court made declarations tha t the Storers had engaged in false and deceptive conduct and made misrepresentations in relation to chronic fatigue syndrome which broke the consumer protection provisions of the Trade Practices Act. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The court declared that while promoting their services, the products 'OMX probiotics' and 'USANA supplements' and their management plan around Australia, the Storers had made misleading or deceptive claims. These included that Paul Storer was a 'doctor' and that he had a PhD in microbiology from the University of Western Australia when this was not the case. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The court made orders restraining the Storers from engaging in similar conduct in the future, including from making representations or inferring that Paul Storer was, or was entitled to be, described as a doctor, or to practise medicine or surgery. \par The court ordered the Storers to offer refunds to consumers who were misled by the representations, to participate in a trade practices compliance program seminar, and to publish corrective notices in prominent new spapers to inform the public of the decision. \par After the decision ACCC Chairman Professor Allan Fels said the ACCC welcomed the opportunity for medical and other health sector professionals to communicate directly with consumers through advertising. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 However , he said that professionals must better understand their legal obligations in relation to advertising or other promotional conduct. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 'Advertising can be extremely useful for the community to clearly inform it about the services of particular groups\emdash but advertising must not mislead, for example, about the efficacy of such services.\rquote \par }\pard \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid4947911 {\insrsid9781435\charrsid15673376 Copies of the summary and the full guide are available on the ACCC's website at or from or by phoning (02) 6243 1143.}{\insrsid9781435 \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648494}Getting immunity from court action{\*\bkmkend _Toc32648494} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Just like businesses in other sectors, businesses and professional representative groups in the health sector can apply for authorisation and notification from the ACCC. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Authorisation gives immunity from court action by the A CCC or any other party for potential breaches of the restrictive trade practices provisions of the Trade Practices Act. \par Immunity only commences if and when the ACCC grants authorisation. And it will only do so if the public benefits of a type of conduct outweigh any possible anti-competitive effects. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC goes through a comprehensive public consultation process before deciding whether or not to authorise conduct. \par Notification provides protection from court action by the ACCC or any other party for potential breaches of the exclusive dealing provisions of the TPA. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Immunity commences automatically once the notification is lodged with the ACCC. However, the ACCC may revoke the notification if it considers that the public benefit from the conduct does not outweigh any anti-competitive effects. \par The ACCC has considered a number of authorisations in the health sector over the years, and particularly since 1995 when the TPA was extended to cover medical practitioners. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648495}Royal Australasian College of Surgeons{\*\bkmkend _Toc32648495} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The A CCC is currently considering a major health authorisation lodged by the Royal Australasian College of Surgeons (RACS) in relation to its system for training surgeons and for its role in determining whether overseas-trained surgeons should be permitted to practise in Australia. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 RACS lodged the application following an ACCC investigation into whether it was inappropriately restricting the number of surgeons practising in Australia by restricting training numbers and inappropriately blocking applications by overseas surgeons. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC has held extensive public consultations with state and federal departments of health, industry bodies and other stakeholders. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Soon after RACS lodged its application the ACCC granted interim authorisation, which provides RACS with immunity from court action while the application is assessed. The next step is for the ACCC to release a draft decision, which will be as soon as is practicable. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648496}Royal Australian College of General Practitioners{\*\bkmkend _Toc32648496} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Another significant health application the ACCC is currently considering was lodged by the Royal Australian College of General Practitioners (RACGP). On 20 June 2002 the ACCC issued a draft decision proposing to grant this authorisation subject to certain conditions. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Broadly speaking, many GPs with in the same general practice can already agree on the fees they charge patients. However, concerns arose within the medical profession about whether general practices operating under certain types of business structures could agree on patient fees without breaching the TPA\emdash for example, 'associateships' where the GPs remain independent businesses but co-locate to reduce costs. \par The proposed authorisation will address these concerns and provide certainty to GPs. The broad principle underlying the proposed auth orisation is that when a general practice is, for all intents and purposes, one economic entity, then the GPs in the practice should be able to agree on patient fees. The proposed authorisation would not allow GPs in different general practices to agree o n fees. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 As with RACS, the ACCC granted interim authorisation to the RACGP soon after receiving its application. It released a final decision on 19 December 2002. It should be available shortly on the ACCC website at . \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648497}Collective negotiations by eight private hospitals{\*\bkmkend _Toc32648497} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 In 2001 the ACCC gave an authorisation which enabled eight small independent hospitals in rural and metropolitan NSW to collectively negotiate with larger health funds and the Department of Veterans' Affairs. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC considered that a number of public benefits were likely to flow from allowing the hospitals to bargain collectively, particularly in terms of the efficiency gains resulting from access to improved contracting and negotiating processes. \par }\pard \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid4947911 {\insrsid9781435\charrsid15673376 See the ACCC's }{\i\insrsid9781435\charrsid4947911 Guide to authorisations and notifications}{\insrsid9781435\charrsid15673376 , hard copy available for $10 from or (02) 6243 1143. Also available on our website at .}{\insrsid9781435 \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435\charrsid14967370 {\*\bkmkstart _Toc32648498}Fair treatment\emdash advertising and the health sector}{\insrsid9781435 {\*\bkmkend _Toc32648498} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 A few years ago many of the legal restrictions on advertising were relaxed which meant that medical and health sector professionals had far more opportunity to communicate directly with consumers. This also meant that consumers were able to make more in formed decisions about health services and products. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 However, with the opportunity to reach consumers more directly came the responsibility to comply with the Trade Practices Act and state and territory fair trading laws. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The Act is one of the main ways of regulating advertising and other promotional activity. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648499}Honesty is the best policy{\*\bkmkend _Toc32648499} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Providing accurate, honest and easily understood information protects consumers and helps them to decide on services and procedures and choose between providers. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 However, p rofessional people, who generally know a lot more about medical and health services, can be tempted to use that difference in knowledge to oversupply services or advertise unrealistic expectations. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 This deceptive conduct can cause consumers long lasting ph ysical, psychological or financial problems. The Trade Practices Act obliges companies (including professional-practice companies) to avoid advertising in a way that is likely to mislead or deceive; which can lead to disputes. For example, has an outcome been implied even though it has not been stated explicitly? Are any predictions on outcomes justified? \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 If an advertisement is disputed the court will assess how ordinary consumers will perceive the message and what overall impression is created by the advertisement. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648500}Complying with the Act{\*\bkmkend _Toc32648500} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 To make sure they comply with the Act advertisers should be certain they can substantiate their claims, particularly those on outcomes. They should also consider whether what is left unsaid may be misleading or deceptive. P roblems have arisen over the use of before and after photographs of patients and of photographs of models who have not undergone the procedure advertised. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 As it is the overall impression of an advertisement that counts, an argument that conditions in fine print exempt an advertisement from being misleading may not be accepted by the court. Similarly, the court may decide that a disclaimer or qualification may not counteract the overall impression given by the main text. The promotional method used will hav e a strong bearing on the acceptability of conditions. 'Fine print' qualifications that may be acceptable in a booklet may not satisfy the court if presented in a television commercial. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Comparative advertising, while potentially an effective promoter of com petition, can easily create problems. The Act is less likely to be breached by comparative advertising if advertisers ensure, for example, that they compare with similar services (and include any conditions that apply to their offer) and are up-to-date wi th a competitor's service or prices. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648501}Attracting ACCC attention{\*\bkmkend _Toc32648501} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Advertisements for some types of healthcare services\emdash notable examples include laser eye surgery and impotence, haemorrhoid and hair removal treatments\emdash have caused more concern than others. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Offen ding advertisements often exaggerate the benefits of the service, require or suggest self diagnosis, and misuse titles and qualifications, testimonials and photographs. \par The ACCC has acted against some advertisers of laser surgery who stated or implied, without suitably qualifying text, that some of those treated would not need to wear glasses again. \par Advertisements for an impotency treatment made exaggerated claims that the treatment was the only one ever proven to work and that four treatment programs gave guaranteed results. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Hair removal promotions sometimes misleadingly imply that a given treatment or a specific number of treatments will permanently remove hair. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC obtained compensation for purchasers of devices including an 'ion mat' and 'parasite z apper' on the grounds that claims had been advertised that could not be substantiated about their capacity to cure various ailments such as back problems, obesity, leukemia and AIDS. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648502}Case study\emdash impotency treatments{\*\bkmkend _Toc32648502} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 With new treatments like Viagra on the ma rket there are now many specialist clinics treating impotency. Many of these clinics have engaged in high profile advertising campaigns. Because of the emotive and sensitive nature of the subject matter the claims made are likely to make a strong impressi on on persons suffering from, or in fear of, impotence. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 One clinic placed newspaper advertisements which included the following representations: \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The Only Impotence Treatment Ever Proven to Work \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 Improve your SEX LIFE with the ONLY impotency treatment EVER proven to work \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 4 treatment programmes with GUARANTEED RESULTS \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The ACCC received a complaint about the content of these advertisements from other medical professionals, alleging the comments were misrepresentations. The Federal Court found that the representa tions were misleading and deceptive, made declarations to that effect, and ordered corrective advertisements and injunctive relief. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The court found that the terms 'only' and 'ever' were quite unequivocal and admitted no exceptions and that, on the facts, they had a misleading aspect to them. That is: \par }\pard\plain \s19\ql \li397\ri397\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin397\lin397\itap0\pararsid4947911 \fs20\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435\charrsid4947911 \'85 if it is sought to attract public attention and custom by the use of unqualified assertions of fact then such assertions should be true as a matter of fact, if they are not to mislead and contravene the norms of conduct prescribed by the Trade Practices Act}{\insrsid9781435 . \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648503}Case study\emdash laser refractive eye surgery{\*\bkmkend _Toc32648503} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Laser refractive eye surgery generally uses laser light to abrade the cornea or mid-corneal stroma to correct a patient's eyesight. It is arguable that this treatmen t is an invasive surgical procedure. Some laser surgery clinics have promoted laser eye surgery as an alternative to corrective lenses. Promotional claims included that: \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 the procedure was safe and effective \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 the procedure was painless or virtually painless \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 patients would never wear glasses again \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid4947911 {\insrsid9781435 more than 99 per cent of patients could drive without the use of glasses after their \'85 procedure. \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 In the ACCC's view, patients undergoing laser treatment cannot be guaranteed that they will never need corrective lens es again. There is a real chance that reading glasses could be required after the age of 40 (because of ageing). Furthermore, some risks, including the risk of blindness, have been associated with laser refractive eye surgery. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 In October 1997 the ACCC wrot e to a number of advertisers of laser eye surgery clinics to request that they refrain from making representations, either orally or in promotional material, which state or imply without suitable qualification that refractive eye surgery is safe and effec tive and that those treated will not need to wear corrective lenses again. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 All parties who were contacted agreed to modify their advertising and to establish compliance guidelines for directors and staff involved in the preparation or approval of promotional material or who have contact with the public. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid4947911 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648504}Case study\emdash Crowded Planet{\*\bkmkend _Toc32648504} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 In March 2002 the Federal Court in Sydney found that David Zero Population Growth Hughes had engaged in misleading and deceptive conduct and made false representations about the supply of oral contraceptives through his Crowded Planet website. \par He had not disclosed significant health risks associated with the use of oral contraceptives by particular people, and that in Australia and the United States of America (where the server for th e site was based) it is illegal to buy or supply oral contraceptives without a prescription. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The court made orders restraining the supply of oral contraceptives in Australia without making specific disclosures, and supply to people in the USA. \par Hughes sought leave to appeal beyond the statutory time for appeal but this was refused. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\rtlgutter\itap0\pararsid1263092 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 {\*\bkmkstart _Toc32648505}Tips for trouble-free advertising{\*\bkmkend _Toc32648505} \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 \jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\rtlgutter\itap0\pararsid1263092 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Ensure content and context of all promotional statements are honest and accurate. \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 \jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\rtlgutter\itap0\pararsid1263092 {\insrsid9781435 Although not necessarily illegal avoid, or use cautiously, self-evident exaggeration and 'puffery' in healthcare advertising. \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 \jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\rtlgutter\itap0\pararsid1263092 {\insrsid9781435 Carefully consider how ordinary members of the target audience will receive your promotion. Be aware that some target audiences may have particular vulnerabilities. \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 \jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\rtlgutter\itap0\pararsid1263092 {\insrsid9781435 Don't advertise advantages of your services or products that are based on guesses or predictions unless you have good reason to believe they will come true and have some facts or figures to back them up. \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 \jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\rtlgutter\itap0\pararsid1263092 {\insrsid9781435 If you provide advice in an advertisement to help a person assess whether they suffer from a condition, make it clear that it does not replace a detailed medical examination and consultation. \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid1263092 \par }\pard \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid1263092 {\insrsid9781435 The ACCC has published a guide to the Trade Practices Act for the advertising or promotion of medical and health services called }{ \i\insrsid9781435\charrsid1263092 Fair treatment}{\insrsid9781435 . A summary of the guide is also available. \par }\pard \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid1263092 {\insrsid9781435 Both publications are available on the ACCC website at or contact the publishing unit on (02) 6243 1143 or at . \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid1263092 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435\charrsid14967370 {\*\bkmkstart _Toc32648506}Mergers\emdash the case for and against coming together}{\insrsid9781435 {\*\bkmkend _Toc32648506} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 One of the ACCC's roles is to look at whether proposed mergers will substantially lessen competition. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Section 50 of Part IV of the Trade Practices Act prohibits mergers or acquisitions which would have the effect, or be likely to have the effect, of substantially lessening competition in a substantial market for goods or services in Australia, in a state, territory or region. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 However, under s. 87B of the Act the ACCC can accept written undertakings that address competition concerns from a party proposing a merger. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 For example, a company might undertake to sell some of its assets to reduce the anti-competitive effect of any merger. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid1263092 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648507}Unopposed acquisitions{\*\bkmkend _Toc32648507} \par }\pard\plain \s5\ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel4\adjustright\rin0\lin0\itap0\pararsid1263092 \i\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 1.\tab Astrazeneca's dental injectable anaesthetic assets by Dentsply (Australia) Pty Ltd\emdash announced 28 August 2002. \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The parties distribute dental local anaesthetics throughout Australia. Astrazeneca was involved in the manufacturing process as the only Australian-based registered manufacturer of dental local injectable anaesthetics. The ACCC decided that t he relevant market was the national market for the supply of dental local injectable anaesthetics. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Despite the fact that the merged entity's market concentration exceeded the ACCC concentration thresholds, the ACCC concluded that the merged entity's abil ity to exercise market power was likely to be constrained by the existence of high levels of imports, the likelihood of new entry and the countervailing power of customers. \par }\pard\plain \s5\ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel4\adjustright\rin0\lin0\itap0\pararsid1263092 \i\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 2.\tab Queensland Medical Laboratory by Mayne Group Ltd\emdash announced 22 July 2002. \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The ACC C considered the relevant market was the approximately state-based markets for the supply of pathology services (excluding pathology services provided to public in-patients) in Queensland, New South Wales and the Northern Territory. The ACCC found the acq uisition was unlikely to substantially lessen competition in any market. \par }\pard\plain \s5\ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel4\adjustright\rin0\lin0\itap0\pararsid1263092 \i\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 3.\tab Port Macquarie Medical Imaging by Mayne Group Ltd\emdash announced 2 April 2002. \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 PMMI is a major provider of medical imaging services in the mid-north coast of NSW. Although PMMI is the la rgest provider of diagnostic imaging services in the region, the ACCC decided not to oppose Mayne's acquisition of PMMI as Mayne does not have any presence in diagnostic imaging in the region. The acquisition represents a change of ownership but not a ch ange of the number of competitors. \par }\pard\plain \s5\ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel4\adjustright\rin0\lin0\itap0\pararsid1263092 \i\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 4.\tab Wagga Wagga Day Surgery by Calvary Health Care Riverina Inc \emdash announced 19 March 2002. \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The ACCC considered the relevant market to be the supply of surgical services to patients in the south-western region of NSW. The ACC C concluded that the proposed acquisition was unlikely to result in a substantial lessening of competition because the market share figures of the proposed acquisition will not exceed the ACCC thresholds, the availability of substitutes and the countervai ling power at the hands of the health funds. \par }\pard\plain \s5\ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel4\adjustright\rin0\lin0\itap0\pararsid1263092 \i\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 5.\tab Radclin and East Melbourne Medical Imaging by Medical Imaging Australia\emdash announced 2 October 2001. \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 MIA is the largest supplier of radiology and nuclear medicine services in Australia. It encompasses a diverse r ange of practices from general X-ray clinics to full-modality radiology practices. MIA was listed on the Australian Stock Exchange and consists of 115 member practices around Australia. Radclin services 20 locations throughout greater Melbourne, performin g all imaging modalities, including MRI, nuclear medicine and CT. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC's concerns regarding an increase in market concentration were mitigated by the fact that public hospitals do compete against private radiology practices for private patient referrals . In addition, there were also a number of diagnostic imaging groups with multiple practice locations in the southern and eastern Melbourne metropolitan areas where the competitive overlap between MIA and Radclin was at its greatest. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid1263092 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648508}Opposed acquisition{\*\bkmkend _Toc32648508} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Be nson Radiology by Medical Imaging Australia\emdash announced 23 May 2001. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Benson Radiology is one of three main private radiology practices operating in the Adelaide region along with Perrett Medical Imaging and Dr Jones & Partners. MIA owns Perret Medical Imaging. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC conducted extensive market inquiries and found that the proposed acquisition would lead to a substantial lessening of competition for the provision of radiology services to private patients in the Adelaide region. It found during the course of its inquiries that there was limited competitive overlap between private radiology and public radiology departments. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid1263092 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648509}Opposed, then allowed{\*\bkmkend _Toc32648509} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Australian Hospital Care by Mayne Nickless Limited\emdash opposed 16 January 2001; allowed 29 January 2001. \par If this merger had gone ahead without modification Mayne would have had market shares close to 90 per cent on the Gold Coast and 40 per cent in Melbourne. \par After the ACCC announced that it proposed to oppose the merger, Mayne offered undertakings to divest four hospitals. This meant the merged company's market share of private hospital beds in metropolitan Melbourne would be reduced to around 30 per cent and that the current market concentration levels on the Gold Coast were maintained. It also meant that health insurers would have an option other than Mayne when negotiating Hospital Purchaser Provider Agreements in each of the areas. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid1263092 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648510}Authorised merger{\*\bkmkend _Toc32648510} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The ACCC can also grant an authorisation of a merger under Part VII of the Act. (See article on authorisations and notifications on p 15) \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 On 12 September 2002 the ACCC announced that it would not authorise the merger of Australian Pharmaceutical Industries and Sigma, as there was insufficient public benefit to outweigh the harm to competition. The ACCC had previously announce d on 17 April 2002 that it would oppose the proposed merger between API and Sigma under the s. 50 test. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 In making the decision the ACCC considered that the merger would have created a company with 60 per cent of the pharmaceutical wholesaling market in NSW , Victoria and Queensland and more than 50 per cent in other states. Together with Mayne, the only other major wholesaler, the two companies would account for almost 90 per cent of the market. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC said the scope for parallel conduct between the merged entity and Mayne would be significant. Over time, the real possibility of decreased service levels and higher prices to pharmacists exists and there is a danger that this could be transferred and passed on to consumers in the form of higher prices in som e instances. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Loyalty arrangements, such as banner groups and financial guarantees for pharmacists, which effectively tie pharmacists to wholesalers, limit the likelihood of entry by new competitors into the market. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The deterioration in competitive pressure s as a result of the merger would be a major public detriment. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 API and Sigma had claimed there would be benefits from the merger which outweighed any detriment, including efficiency gains, continued community access to pharmaceuticals, enhanced community h ealth services and reduced Commonwealth expenditure on the Pharmaceutical Benefits Scheme. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 However, while accepting there would be some public benefit the ACCC decided that the benefits did not outweigh the harm to competition. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC was not satisfied t hat proposed undertakings given by the applicants would resolve key competition concerns or that they would shift the balance of public benefit and public detriment. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 During the authorisation process the ACCC received over 120 submissions from a diverse ran ge of interested parties including pharmacists, pharmaceutical manufacturers, pharmaceutical wholesalers, logistics providers, financial analysts and government agencies. \par }\pard \ql \li0\ri0\sa120\widctlpar\brdrt\brdrs\brdrw10\brsp20 \brdrl\brdrs\brdrw10\brsp80 \brdrb\brdrs\brdrw10\brsp20 \brdrr\brdrs\brdrw10\brsp80 {\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec } \aspalpha\aspnum\faauto\adjustright\rin0\lin0\rtlgutter\itap0\pararsid1263092 {\insrsid9781435\charrsid14967370 See the ACCC's }{\i\insrsid9781435\charrsid1263092 Merger guidelines}{\insrsid9781435\charrsid14967370 , hard copy available for $10 from or (02) 6243 1143. Also available on our website at .}{\insrsid9781435 \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid1263092 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435\charrsid14967370 {\*\bkmkstart _Toc32648511}Wilkinson review\emdash finding and keeping country doctors}{\insrsid9781435 {\*\bkmkend _Toc32648511} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 On 29 August 2001 the Federal Government announced a review of the impact of Part IV of the Trade Practices Act on the recruitment and retention of medical practitioners in rural and regional Australia. The review was chaired by Mr Warwick Wilkinson. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC made two submissions to the review, submitting that there is no evidence the TPA hinders the recruitment or retention of doctors in the bush and that the shortages in rural health could be attributed to a multitude of reasons such as, lifestyle considerations, remuneration, family issues and indemnity insurance. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 There are continuing assertions that genuine roste rs are a breach of the Act. The ACCC has repeatedly and publicly said the Act doesn't prevent doctors from taking a much needed break from work while reaching an agreement with their colleagues to ensure that medical services continue to be available. }{ \b\insrsid9781435\charrsid1263092 Genuine rosters are not a breach of the Act}{\insrsid9781435 . \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Some interest groups want doctors exempted from the Act, saying the medical profession is different to any other sector in the community. Essentially, this is asking for doctors to be able to engage in anti-competit ive conduct such as price-fixing and boycotts without restraint. \par The professions, including the health sector, remain a priority area for the ACCC. It will investigate claims of independent doctors getting together and collectively agreeing to boycott bulk -billing, or independent doctors agreeing among themselves not to bulk bill and charge a collectively fixed fee to patients. \par To help general practitioners understand trade practices law, the ACCC is writing a guide specifically for doctors. It will be fina lised soon and will take into account the recommendations from the Wilkinson Review and the ACCC's final determination on the Royal Australian College of General Practitioners. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid1263092 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435\charrsid14967370 {\*\bkmkstart _Toc32648512}ACCC chairman leaving}{\insrsid9781435 {\*\bkmkend _Toc32648512} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Professor Allan Fels, AO, Chairman of the ACCC and its predecessor the TPC from 1991, has announced he will leave the ACCC on 30 June 2003. This cuts short his current appointment by one year. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 He will resign to become Foundation Dean of the new Australia and New Zealand School of Government (ANZSOG). \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Highlights during his TPC and ACCC chairmanships include: \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid1263092 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 TPC enforcement of the competition and consumer protection sections of the Trade Practices Act was substantially increased \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid1263092 {\insrsid9781435 substantial increases in court-determined penalties \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid1263092 {\insrsid9781435 extended coverage of the Trade Practices Act through }{\i\insrsid9781435\charrsid1263092 The Competition Policy Reform Act 1995}{\insrsid9781435 \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid1263092 {\insrsid9781435 the 1995 merger of the Prices Surveillance Authority and the Trade Practices Commission to form the Australian Competition and Consumer Commission \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid1263092 {\insrsid9781435 ACCC's role extended to cover major public utilities at federal level \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid1263092 {\insrsid9781435 a general access regime under Part IIIA of the Act introduced \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid1263092 {\insrsid9781435 the ACCC's three year enforcement role during the transition to the GST \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid1263092 {\insrsid9781435 Trade Practices Act extension to deal with issues concerning small business \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid1263092 {\insrsid9781435 Most recently, the ACCC submission to the Dawson Inquiry on the adoption of criminal sanctions for hard core collusion under Part IV of the Act. \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 The Treasurer has indicated he will be calling for nominations for Professor Fels' successor and the deputy chair position which has been vacant since the departure of Allan Asher. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid1263092 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648513}Where there's smoke \'85 the ACCC and the tobacco industry{\*\bkmkend _Toc32648513} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 In September 2001 the Senate asked the ACCC to report on the performance of the ACCC's functions in relation to the tobacco industry. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The report, released in April 2002, focuses on the ACCC's main responsibility in relation to tobacco products\emdash that of ensuring that the marketing and sale of those products complies with the Trade Practices Act. \par The report states that 'the ACCC recognises the strong community expectation that it will have a role in managing the impact of tobacco as a consumer protection and trade practices issue'. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC has three main roles and responsibilities in relation to tobacco products. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\b\insrsid9781435\charrsid1263092 First}{\insrsid9781435 , it takes part in the Commonwealth Cross G overnment Tobacco Policy Liaison Committee, coordinated by the Department of Health and Ageing. In this forum the ACCC has been involved in the development of the National Tobacco Strategy and the Australian Government's contribution to the World Health O rganisation's Framework Convention on Tobacco Control. \par }{\b\insrsid9781435\charrsid1263092 Second}{\insrsid9781435 , as part of its function under the consumer product safety and information provisions of the TPA, the ACCC is responsible for enforcing the Trade Practices (Consumer Product Information Standard s) (Tobacco) Regulations 1994. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The labelling standard requires retail packages of tobacco products to be labelled with certain health warnings about the effects of tobacco smoking, as well as explanatory statements relating to those health effects. It also provides for messages containing information about the average contents of tar, nicotine and carbon monoxide in tobacco smoke to be printed on the side of cigarette packets. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The ACCC is currently taking part in a joint review by the Commonwealth departmen ts of Health and Ageing and Treasury of health warnings on tobacco products covered by the labelling standard. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\b\insrsid9781435\charrsid1263092 Third}{\insrsid9781435 , the conduct of tobacco companies in trade or commerce also falls within the general competition and consumer protection responsibilities o f the ACCC under the TPA. Conduct by tobacco companies that is anti-competitive or contrary to consumer protection law is subject to ACCC investigation, just like any other Australian industry. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 The report states that the ACCC is aware of allegations that t obacco companies have been involved in systematically misleading and deceiving consumers, in contravention of the TPA, through their alleged silence about the health dangers of their products. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid1263092 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435\charrsid14967370 {\*\bkmkstart _Toc32648514}Meet some of the ACCC health sector team}{\insrsid9781435 {\*\bkmkend _Toc32648514} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435\charrsid14967370 The Professions Unit was set up to give high priority to the conduct of business in the professions, health and medical sectors. The unit engages extensively with relevant organisations, and makes submissions to governments about professions issues. Claims about insurance cov erage and other health-related goods and services have attracted Commission attention.}{\insrsid9781435 \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid1263092 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648515}Sitesh Bhojani, Commissioner{\*\bkmkend _Toc32648515} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Sitesh Bhojani has been with the ACCC as a Commissioner since November 1995 when the ACCC was created. \par Before this, Sitesh, who holds a Bachelor of Science and Bachelor of Laws from Monash University, was a barrister with a general commercial and civil litigation practice at the independent Bar in Western Australia. \par He has also held the positions of Associate Commissioner of the Trade Practices Commission and Deputy Chairman of the Law Council of Australia, Business Law Section's trade practices committee. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 From 1986 to 1992 he was a barrister and solicitor with the Commonwealth Attorney-General's Department, Perth office and the Trade Practices Unit of the Australian Government Solicitor. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 At the ACCC, Sitesh has responsibilities in a number of areas, including its enforcement activities (as Chair of the ACCC's Enforcement Committee), the professions and the health sector. He regularly represents the ACCC in negotiations and mediation of ACCC litigation. He holds the presidency for 2002\endash 03 of the International Marketing Supervision Network (IMSN), an association of international consumer protection enforcement agencies from 30 countries around the world. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid1263092 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648516}Isabelle Arnaud, Director, Professions Unit{\*\bkmkend _Toc32648516} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Isabelle Arnaud is Director of the Professions Unit, Enforcement and Coordination Branch. Isabelle joined the ACCC five years ago, first working in its Consumer Protection Unit and, for the past three year s, on professions and health issues in its enforcement unit. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Before joining the ACCC Isabelle was an analyst with the Reserve Bank of Australia specialising in consumer issues. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid1263092 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648517}Juleen Browning, Assistant Director, Professions Unit{\*\bkmkend _Toc32648517} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Juleen Browning has been an assistant director with the Professions Unit since July 2001. Previously she spent 3\'bd years with the Commonwealth Department of Health and Ageing. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Before that Juleen was an occupational therapist for five years in the public hospital sector and private practice. Occupational therapists work in hospital and community settings to maximise the function of people with developmental, physical, psychiatric, psychosocial and age-related difficulties and disorders. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 As a former professional in the health sector Juleen appreciates the issues that have an impact on the professions including ongoing requirements in relation to credentials, reservation of work, and consumer attitudes and expectations. She is also aware of the functions of professional associations, whose conduct may also be considered under the Trade Practices Act. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid1263092 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648518}Jennifer Moore{\*\bkmkend _Toc32648518} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Jennifer Moore joined the ACCC in 1996 after completing a Bachelor of Laws and Commerce at university. Jennifer has worked in several branches of the ACCC and recently was Acting Director of the Professions Unit for six months. \par In 1999\endash 2000 Jennifer also worked as a Senior Competition Policy Adviser for the then Minister for Financial Services and Regulation, Joe Hockey, who had responsibility for the ACCC. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid1263092 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648519}Anne Amos{\*\bkmkend _Toc32648519} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Anne Amo s has a background in the health industry. She initially trained as a physiotherapist, completing a Bachelor of Applied Science in Physiotherapy in 1996. She then worked as a physiotherapist in the public hospital system for 18 months before returning to university and completing a Bachelor of Law degree in 2001. Anne worked with the Professions Unit in mid-2002 on rotation as part of her graduate year. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 While in the Professions Unit, Anne carried out investigation, enforcement and liaison work. \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid16611769 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435\charrsid14967370 {\*\bkmkstart _Toc32648520}ACCC health sector publications}{\insrsid9781435 {\*\bkmkend _Toc32648520} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Guide to the Trade Practices Act for the promotion of private health insurance \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Guide to the Trade Practices Act for the health sector ($10) \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Fair treatment\emdash Guide to the Trade Practices Act for the advertising or promotion of medical and health services \par Fair treatment\emdash Summary of the Guide to the Trade Practices Act 1974 for the advertising or promotion of medical and health services \par Report to the Australian senate on anti-competitive and other practices by health funds and providers in relation to private health insurance. Four reports with periods ending: \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 1.\tab 31 December 1999 ($10) \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 2.\tab 30 June 2000 ($10) \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 3.\tab 30 June 2001 ($10) \par 4.\tab 31 December 2001 ($10) \par Response to the Senate Motion 1031 (24 September 2001) Tobacco ($10) \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Complementary healthcare industry\emdash country of origin and the Trade Practices Act \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Merger guidelines ($10) \par Guide to authorisations and notifications ($10) \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid16611769 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648521}Videos ($10 each){\*\bkmkend _Toc32648521} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Competing Fairly Forum }{ \insrsid16611769 \line }{\insrsid9781435 'Prevention is better than cure'\emdash fourth forum held in May 2002 \par Straight talking }{\insrsid16611769 \line }{\insrsid9781435 Advertising and selling and the Trade Practices Act \par Keeping good company }{\insrsid16611769 \line }{\insrsid9781435 Corporate video. \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid16611769 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648522}Other publications{\*\bkmkend _Toc32648522} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 ACCC Journal 38, 39, 40}{ \insrsid16611769 \line }{\insrsid9781435 A bi-monthly subscription publication ($75 a year) \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Protecting consumers worldwide\emdash IMSN brochure \par ACCC intervention in private proceedings\emdash procedural guide series ($10) \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid16611769 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 { \insrsid9781435 {\*\bkmkstart _Toc32648523}Small business publications{\*\bkmkend _Toc32648523} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Best and Fairest\emdash revised and updated compliance manual for small business. ($100) \par News for business}{\insrsid16611769 \line }{\insrsid9781435 Commercial unconscionable conduct (s. 51AC) \par }\pard \ql \li0\ri0\sa120\widctlpar{\*\pn \pnlvlcont\ilvl0\ls0\pnrnot0\pndec }\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Small business brochures about compliance \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard\plain \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}}\aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid16611769 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 How to comply with the Trade Practices Act \par {\pntext\pard\plain\s26 \f10\fs28\insrsid9781435 \loch\af10\dbch\af0\hich\f10 \'a7\tab}}\pard \s26\ql \fi-360\li360\ri0\sa120\widctlpar\jclisttab\tx360{\*\pn \pnlvlblt\ilvl0\ls42\pnrnot0\pnf10\pnfs28\pnstart1\pnindent360\pnsp120\pnhang {\pntxtb \'a7}} \aspalpha\aspnum\faauto\ls42\adjustright\rin0\lin360\itap0\pararsid16611769 {\insrsid9781435 Service industries and the Trade Practices Act \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435\charrsid14967370 A list of ACCC publications is available on the ACCC website.}{\insrsid9781435 \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s2\ql \li0\ri0\sb240\sa120\keepn\widctlpar\aspalpha\aspnum\faauto\outlinelevel1\adjustright\rin0\lin0\itap0\pararsid16611769 \b\fs30\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435\charrsid14967370 {\*\bkmkstart _Toc32648524}ACCC offices}{\insrsid9781435 {\*\bkmkend _Toc32648524} \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid16611769 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 {\*\bkmkstart _Toc32648525}ACT {\*\bkmkend _Toc32648525} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 (national office) \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Chief Executive Officer, Brian Cassidy \par PO Box 1199, DICKSON ACT 2602 \par Tel: (02) 6243 1111 Fax: (02) 6243 1199 \par \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid16611769 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 {\*\bkmkstart _Toc32648526} New South Wales{\*\bkmkend _Toc32648526} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Regional Director, Rose Webb \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 GPO Box 3648, SYDNEY NSW 2001 \par Tel: (02) 9230 9133 Fax: (02) 9223 1092 \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid16611769 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 {\*\bkmkstart _Toc32648527}Victoria {\*\bkmkend _Toc32648527} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Regional Director, Tom Fahy \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 GPO Box 520J, MELBOURNE VIC 3001 \par Tel: (03) 9290 1800 Fax: (03) 9663 3699 \par \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid16611769 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 {\*\bkmkstart _Toc32648528} South Australia{\*\bkmkend _Toc32648528} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Regional Director, Bob Weymouth \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 GPO Box 922, ADELAIDE SA 5001 \par Tel: (08) 8213 3444 Fax: (08) 8410 4155 \par \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid16611769 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 {\*\bkmkstart _Toc32648529}Queensland {\*\bkmkend _Toc32648529} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Regional Director, Alan Ducret \par PO Box 10048, Adelaide Street Post Office \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 BRISBANE QLD 4000 \par Tel: (07) 3835 4666 Fax: (07) 3832 0372 \par \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid16611769 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 {\*\bkmkstart _Toc32648530} North Queensland{\*\bkmkend _Toc32648530} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Director, Tony Hilton \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 PO Box 2016, TOWNSVILLE QLD 4810 \par Tel: (07) 4729 2666 Fax: (07) 4721 1538 \par \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid16611769 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 {\*\bkmkstart _Toc32648531} Western Australia{\*\bkmkend _Toc32648531} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Regional Director, Sam Di Scerni \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 PO Box 6381, EAST PERTH WA 6892 \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 Tel: (08) 9325 0600 Fax: (08) 9325 5976 \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid16611769 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 {\*\bkmkstart _Toc32648532}Tasmania {\*\bkmkend _Toc32648532} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Regional Director, Peter Clemes \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 GPO Box 1210, HOBART TAS 7001 \par Tel: (03) 6215 9333 Fax: (03) 6234 7796 \par \par }\pard\plain \s3\ql \li0\ri0\sb120\sa120\keepn\widctlpar\aspalpha\aspnum\faauto\outlinelevel2\adjustright\rin0\lin0\itap0\pararsid16611769 \b\fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 {\*\bkmkstart _Toc32648533} Northern Territory{\*\bkmkend _Toc32648533} \par }\pard\plain \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 \fs24\lang3081\langfe3081\cgrid\langnp3081\langfenp3081 {\insrsid9781435 Regional Director, Derek Farrell \par }\pard \ql \li0\ri0\sa120\widctlpar\aspalpha\aspnum\faauto\adjustright\rin0\lin0\itap0\pararsid9781435 {\insrsid9781435 GPO Box 3056, DARWIN NT 0801 \par Tel: (08) 8946 9610 Fax: (08) 8946 9600 \par \par }\pard\plain \s3\ql 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