On 1 January 2011 the Trade Practices Act 1974 was renamed the Competition and Consumer Act 2010. The Australian Competition and Consumer Commission is reviewing this website and its publications to reflect this name change, and changes to the law brought about by the Australian Consumer Law (ACL) which forms part of the renamed Act. For further information call the ACCC Infocentre on 1300 302 502 or visit the Australian Government website www.consumerlaw.gov.au for detailed guidance to the new law.
The Competition and Consumer Act 2010 is designed to protect you as a consumer in your dealings with business. In this section of our website you can learn more about:
your consumer rights
how businesses should act when selling you goods and services
what steps you can take to resolve a problem or a complaint
how to shop safely and reduce the chance of a problem arising.
Knock! Knock! Who’s There? Door to door sales industry report and consumer guidance launched
On 17 August 2012 the ACCC launched a comprehensive research report into the door to door sales industry in Australia. The report, Research into the door to door sales industry in Australia, was prepared by Frost & Sullivan Pty Ltd and represents the first industry report that has been prepared from information provided by key traders using this sales channel, door to door service providers, and both former and current door to door sales people.
Slam scams! National Consumer Fraud Week 19 – 25 March
National Consumer Fraud Week 2012, (19 to 25 March) is all about raising awareness of scam delivery methods so that you can identify and slam a scam at the point of contact.
