The Horticulture Code of Conduct: how does it affect you? is an educational DVD presentation outlining the key features of the Horticulture Code of Conduct, including horticulture produce agre...

Elastic luggage straps are subject to a consumer product safety standard that addresses the dangers of the accidental release of a stretched strap. Many serious eye injuries have been caused by ela...

This is a report to Senator Alston, Minister for Communications, Information Technology and the Arts. Telecommunications regulation has contributed to many positive outcomes for consumers, inc...

Your energy bill includes the wholesale cost of buying gas and electricity, transportation costs to deliver energy to your home or business and to provide retail services. It also includes the cost...

Energy retailers are required by law to help customers who have told them they are experiencing payment difficulties or hardship. Ask your retailer for a payment plan.

Energy retailers are required by law to help customers who have told them they are experiencing payment difficulties or hardship. There are also rules for when you can be disconnected for non payment.

Using electricity and gas efficiently is not just good for the environment—it can also help you save money on your bills. This factsheet provides information on ways you can reduce the amount of ...

The AER’s Energy Made Easy site allows you to compare all electricity and gas retailers in your area to see if you are on the best energy offer for your needs, and helps you understand your elect...

By law, energy retailers must comply with a number of specific rules for these types of sales marketing. This includes restricted hours of contact, the right to change your mind at no cost and wr...

By law, energy retailers must comply with a number of specific rules when they market their offers to you. This factsheet explains these rules and your rights when you get an marketing call or visit.

The Customer Framework includes the National Energy Retail Law, National Energy Retail Rules and National Energy Retail Regulations. Together, these Laws and Rules set out key protections for energ...

When you purchase gas and electricity from an energy retailer, you are entering a contract. Even if you move into a new property and start using electricity and gas without contacting any retaile...

Shopping around to get an energy offer which better meets your household’s needs is one way you can save money on your gas or electricity bill. Energy retailers compete for your business by offer...

If you have a problem with your electricity or gas service, this factsheet tells you steps you can take to resolve it.

In August 2006 the Treasurer asked the ACCC to provide quarterly reports on the differential between E10 and unleaded petrol prices. The ACCC provided four reports on a quarterly basis until Septem...

This working paper aims to provide a comprehensive coverage of the issues that can arise, and the methods that can be used, in conducting ex post evaluations of competition, institutional and regul...

This paper is, in part, a reference document  to provide background material to researchers from the public and private sectors.  Each chapter provides context about regulatory frameworks...

This paper provides an overview of historical developments as well as an outline of the current form of economic regulation for telecommunication, posts, airports, energy, rail, ports, shipping, wa...

A report to the Minister for Agriculture, Fisheries and Forestry examining the prices paid to farmers for livestock and the prices paid by Australian consumers for red meat.

An A4 flyer describing the  basic process of exclusive dealing notifications. This publication has been updated to refer to the Competition and Consumer Act 2010 which replaces the Trade Prac...

Exercise cycles are subject to a consumer product safety standard designed to reduce injury associated with their use. More specifically, it aims to reduce the incidence of injuries to the fingers,...

Book, B5: The aim of this guide is to assist businesses that are considering obtaining an exemption from the Act for certain export arrangements. It summarises information about lodging export ag...