On 1 January 2011 the Trade Practices Act 1974 was renamed the Competition and Consumer Act 2010. The Australian Competition and Consumer Commission is reviewing this website and its publications to reflect this name change, and changes to the law brought about by the Australian Consumer Law (ACL) which forms part of the renamed Act. For further information call the ACCC Infocentre on 1300 302 502 or visit the Australian Government website www.consumerlaw.gov.au for detailed guidance to the new law.
The Competition and Consumer Act 2010 is designed to protect you as a consumer in your dealings with business. In this section of our website you can learn more about:
your consumer rights
how businesses should act when selling you goods and services
what steps you can take to resolve a problem or a complaint
how to shop safely and reduce the chance of a problem arising.
Know your rights when a salesperson knocks – checklist for consumers
Under the Australian Consumer Law which came into effect on 1 January 2011, you have extra protections and rights when you buy goods and services from a door-to-door salesperson. To make sure things run smoothly use our checklist when a salesperson comes to your door. If you think a salesperson has breached the law or if you need more information contact the ACCC Infocentre on 1300 302 502.
The Australian Government has introduced a carbon price that will apply from 1 July 2012. Under the scheme, a carbon price will apply to certain greenhouse emissions, with some large businesses being required to purchase carbon credits.
The Australian Consumer Law protects Australians against misleading claims made in relation to goods or services. In particular, these laws prohibit businesses making false, misleading or deceptive claims attributing any increase in the price of goods and services to the introduction of a carbon price.
ACCC calling for comments from dating website operators
The Australian Competition and Consumer Commission (ACCC) is currently working with dating website operators to target online dating and romance scams.
Do you know what rights you have when something you buy breaks or doesn’t work properly? What about when a service doesn’t achieve the results you expected?
On 1 January 2011, the Australian Consumer Law (ACL) came into effect. One of the main reforms introduced by the ACL is consumer guarantees. Consumer guarantees are a comprehensive set of rights and obligations in relation to the supply of goods and services to consumers.
