Contact details for other offices of Energy Ombudsman Queensland
Organisation name
Energy Ombudsman Queensland
Description
Energy Ombudsman Queensland (EOQ) is the primary dispute resolution service for Queensland's energy customers.
EOQ can offer free, fair, independent and confidential dispute resolution services to Queensland's energy customers who have not been able to resolve an issue with their energy supplier. EOQ can assist consumers with unresolved complaints about high or disputed accounts, connection and disconnection of supply, claims for damage to equipment or property, vegetation management, supply quality, extensions of supply, tarrif rates or charges and general customer service.
Cairns: Level 1, 15 Lake St
Rockhampton: Level 2, 212 Quay St
Complaints: complaints@eoq.com.au
General enquiries: info@eoq.com.au
Office address
Level 9, 179 North Quay BRISBANE QLD 4001
Mailing address
PO Box 3640 South Brisbane QLD 4101
Telephone number(s)
Hotline:
1800 662 837
Email(s)
Complaints:
complaints@eoq.com.au
Fax number
07 3227 7068
Web address
http://www.eoq.com.au
Organisation name
Department for Transport, Energy and Infrastructure, Public Transport Division, SA
Description
The Department aims to provide a safe, clean and sustainable passenger transport system, to respect and communicate with customers, suppliers, encourage environmentally friendly transport alternatives and promote continuous improvement to meet the future transport needs of the South Australian community. An online feedback/ enquiry form is available on the Department's website below.
Mailing address
PO Box 1 WALKERVILLE SA 5081
Telephone number(s)
Information:
08 8303 0822
Fax number
08 8303 0828
Web address
http://www.opt.dtei.sa.gov.au/
Organisation name
Department for Transport, Energy and Infrastructure, South Australia
Description
The role of the Office of Major Projects and Infrastructure is to make sure a planned, coordinated and strategic approach enhances the capacity of the State's infrastructure to provide economic and social services to the South Australian Community.
The Energy Division provides policy advice on energy issues, energy program delivery and regulatory services for the competitive, sustainable, safe and reliable supply and use of energy, for the benefit of the South Australian community.
The department has an important role in the management of the State's transport system.
Mailing address
PO Box 1 WALKERVILLE SA 5081
Telephone number(s)
Switchboard:
08 8210 1000
Email(s)
General enquiries:
dtei.enquiries@saugov.sa.gov.au
Web address
http://dtei.sa.gov.au
Organisation name
Division of Transport, Department of Infrastructure, Energy and Resources, Tas
Description
The Department's activities are arranged into divisions. These Divisions are supported by the Corporate Services Division and by the Office of the Secretary. The Department also provides support to the operations of Private Forests Tasmania, Racing Services Tasmania, Forest Practices Authority and Sullivans Cove Waterfront Authority. A senior Management Team, the Executive Group is made up of the Secretary and the Deputy Secretaries, and the General Manager Corporate Services. Each Division of DIER has core responsibilities that bring together infrastructure for social and economic development in Tasmania.
Office address
10 Murray Street HOBART TAS 7000
Mailing address
GPO BOX 936 HOBART TAS 7001
Telephone number(s)
Toll Free:
1300 135 513
Email(s)
Information:
webmaster@dier.tas.gov.au
Web address
http://www.dier.tas.gov.au/
Organisation name
Energy Industry Ombudsman SA
Description
The Electricity Industry Ombudsman's Scheme was developed as part of the privatisation of the SA electricity industry. The Scheme's primary role is to investigate & resolve complaints and disputes between consumers of electricity and gas services and members of the scheme by providing a free, independent,
accessible, fair and informal service.
Office address
SA
Mailing address
GPO Box 2947 ADELAIDE SA 5001
Telephone number(s)
General:
1800 665 565
Direct:
08 8216 1888 (International)
Email(s)
Information:
contact@eiosa.com.au
Fax number
1800 665 165
Web address
http://www.eiosa.com.au
Organisation name
Energy & Water Ombudsman NSW (EWON)
Description
The Energy & Water Ombudsman NSW provides an independent way of resolving customer complaints about all electricity and gas suppliers in NSW and some water suppliers. EWON can investigate a wide range of complaints, such as: disputed accounts, high bills, debts, arrears, disconnection or restriction of supply, actions of a supplier that affect your property, reliability of supply, quality of supply, connection or transfer issues, negotiated contracts, electricity and gas marketing, poor customer service. The service is free for consumers.
Office address
SYDNEY NSW 2000
Mailing address
PO Box K1343 HAYMARKET NSW 1240
Telephone number(s)
Hotline:
1800 246 545
Email(s)
Information:
omb@ewon.com.au
Fax number
1800 812 291
Web address
http://www.ewon.com.au
Organisation name
Energy & Water Ombudsman Victoria (EWOV)
Description
The Energy and Water Ombudsman Victoria (EWOV) has the power to investigate and resolve disputes between Victorian electricity, gas and water customers and their providers. The service is free of charge and available to everyone. It can assist with the provision & supply of energy, bills, credit and payment services, disconnections and refundable advances.
Mailing address
GPO Box 469 MELBOURNE VIC 3001
Telephone number(s)
Hotline:
1800 500 509
Email(s)
Information:
ewovinfo@ewov.com.au
Fax number
1800 500 549
Web address
http://www.ewov.com.au
Organisation name
Energy Networks Association
Description
The Energy Networks Association is the peak national body representing gas and electricity distribution businesses throughout Australia. Energy networks are the lower pressure gas pipes and lower voltage electricity lines that distribute gas and electricity from energy transmission systems directly to the doorsteps of energy customers.
Office address
Level 3, 40 Blackall Street Barton ACT
Mailing address
Level 3, 40 Blackall Street Barton ACT 2600
Telephone number(s)
Direct:
02 6272 1555
Email(s)
Information:
info@ena.asn.au
Fax number
02 6272 1566
Web address
http://www.ena.asn.au
Organisation name
Energy Ombudsman Tasmania
Description
The Energy Ombudsman of Tasmania provides an independent, free complaint handling service between Tasmanian electricity and gas (from 1 July 2005) customers and their providers. It investigates and resolves consumer complaints regarding electricity services including charging issues, billing, disputes as to payment, supply issues, liability relating to transmission and distribution standards and electricity entities and land.
Office address
99 Bathurst Street HOBART TAS 7001
Mailing address
GPO Box 960 HOBART TAS 7001
Telephone number(s)
Hotline:
1300 766 725
Email(s)
Information:
energy.ombudsman@justice.tas.gov.au
Fax number
03 6233 8966
Web address
http://www.energyombudsman.tas.gov.au/home
Organisation name
Energy Ombudsman, WA
Description
The Energy Ombudsman receives, investigates and facilitates the resolution of complaints from residential and small business customers about their electricity/gas company. If you are a residential or small business electricity/gas customer and you have a complaint, first try to resolve it with your electricity/gas company. If this does not work, you may contact the EO. The EO can investigate a wide range of complaints, including electricity/gas supply and billing disputes. Our services are free to residential and small business customers in Western Australia.
Office address
12th Floor, St Martins Tower, 44 St Georges Terrace PERTH WA 6000
Mailing address
PO Box Z5386, St Georges Terrace PERTH WA 6831
Telephone number(s)
Information:
08 9290 7588
Toll Free:
1800 754 004
Email(s)
Information:
energy@ombudsman.wa.gov.au
Fax number
1800 611 279
Web address
http://www.ombudsman.wa.gov.au/energy/
Organisation name
Energy Supply Association of Australia Ltd (ESAA)
Description
The Energy Supply Association of Australia (esaa) represents Australia's stationary energy supply industry in Australia and is committed to working with government to ensuring reliable and competitively-priced power.
Office address
Level 2, 451 Little Bourke Street Melbourne Victoria 2000
Mailing address
GPO Box 1823 Melbourne Victoria 3001
Telephone number(s)
Direct:
03 9670 0188
Email(s)
Information:
info@esaa.com.au
Fax number
03 9670 1069
Web address
http://www.esaa.com.au
Organisation name
NSW Office of Water
Description
The NSW Office of Water is a separtate office within the NSW Department of Environment Climate Change and Water. It is responsible for the management of the State's surface water and groundwater resources.
Office address
Level 17, 227 Elizabeth Street, (Corner Bathurst Street) SYDNEY NSW 2000
Mailing address
GPO Box 3889 SYDNEY NSW 2001
Telephone number(s)
General :
02 8281 7777
Email(s)
Not supplied
:
information@water.nsw.gov.au
Web address
http://www.deus.nsw.gov.au
Organisation name
Office of the Tasmanian Energy Regulator (OTER)
Description
The OTER is an independent statutory authority responsible for regulating gas and electricity supplies in Tasmania.
Office address
Level 5, 111 Mcquarie Street HOBART TAS 7000
Mailing address
GPO Box 770 HOBART TAS 7000
Telephone number(s)
Direct:
03 6233 6323
Email(s)
Information:
office@energyregulator.tas.gov.au
Fax number
03 6233 5666
Web address
http://www.energyregulator.tas.gov.au
Organisation name
Transport Division, Department of Infrastructure, Energy & Resources, TAS (DIER)
Description
The Division of Transport is the Government Department responsible for all transport in Tasmania. The division services all areas of transport including air, rail, marine, freight, vehicle registration & licensing and roads. The Division is also responsible for the licensing and regulation of the taxi industry, and enforcing the Passenger Transport Act 1994.
Office address
TAS
Mailing address
Division of Transport, Energy and ResourcesGPO Box 936 HOBART TAS 7001
