Contact details for other offices of Department of Commerce (formerly Department of Consumer and Employment Protection [DOCEP]), WA
Organisation name
Department of Commerce (formerly Department of Consumer and Employment Protection [DOCEP]), WA
Description
The formation of the Department of Consumer and Employment Protection (DOCEP) on 1 July 2001 brought together three Western Australian Government agencies: the Ministry of Fair Trading, the Department of Productivity & Labour Relations and WorkSafe Western Australia. The Department has seven divisions: Consumer Protection, Energy Safety, Labour Relations, Resources Safety - formerly the Safety and Health Division of the Department of Industry and Resources - WorkSafe, Corporate Services and the Office of the Director General. DOCEP’s purpose is to create an employment and trading environment that provides for the growth, safety and protection of the community. DOCEP provides information so consumers and traders can exercise their rights and meet their obligations. DOCEP also reviews laws regulating the trading marketplace. DOCEP works with the community to ensure high standards of safety and protection for workers and consumers.
From Thursday 1st January 2009 the "Department of Consumer and Employment Protection" will now be known as the Department of Commerce.
Office address
The Forrest Centre, 221 St Georges Terrace PERTH WA 6000
Mailing address
Locked Bag 14 CLOISTERS SQUARE WA 6850
Telephone number(s)
Hotline:
1300 304 054
Switchboard:
08 9282 0777
National Relay Service:
133677
Email(s)
Consumer Protection:
consumer@docep.wa.gov.au
General Information:
online@docep.wa.gov.au
Fax number
08 9282 0850
Web address
http://www.docep.wa.gov.au
Organisation name
ACT Office of Fair Trading (OFT)
Description
The ACT Office of Fair Trading is located within the Policy and Regulatory Division of the ACT Department of Justice and Community Safety. The Policy & Regulatory Division balances competing rights and interests to protect the interests of the Territory and its residents by improving community safety and access to justice, and by promoting fair dealing and safety in the marketplace. The core services provided by the ACT OFT are: provision of policy advice, legislation - scrutiny, framing, developing and explaining, ministerial services, regulation of industry, enforcement and compliance - consumer rights and industry regulation, freedom of information on behalf of the ACT Government, consumer complaints resolution, education and information, representation and liaison - boards and committees, and community consultation.
Office address
255 Canberra Avenue FYSHWICK ACT 2601
Mailing address
GPO Box 158 CANBERRA CITY ACT 2601
Telephone number(s)
Direct:
02 6207 0400
Email(s)
Information:
fair.trading@act.gov.au
Fax number
02 6207 0538
Web address
http://www.ors.act.gov.au/community/fair_trading
Organisation name
Consumer Affairs Victoria (CAV)
Description
Consumer Affairs Victoria (CAV) can help consumers and businesses become aware of their rights and responsibilities as a consumer or trader, through access to: - advisory services, - public information programs, - the CAV website, and - guides and brochures written in plain English. CAV also: - registers and licenses businesses, - maintains public registers, - assists consumers in buying safe products, - monitors industry and development standards for product safety, - develops codes of practice for industry, - resolve disputes between traders and consumers by informing parties of their rights and directing them to the appropriate legal channels if required, - prosecute traders where there is evidence of a breach of the law, - draws the government's attention to marketplace issues, - assists the government to implement its legislative program. CAV runs the Estate Agents Resolution Services (EARS) which offers dedicated and free service to Victorian consumers. Consumers can obtain advice, information and dispute resolution service on real estate matters. CAV have also recently introduced a Toy and Nursery Safety Line (see below) with dedicated staff who can provide product safety updates and follow up any safety concerns you may have.
Office address
121 Exhibition Street MELBOURNE VIC 3000
Mailing address
GPO Box 123 MELBOURNE VIC 3001
Telephone number(s)
Hotline:
1300 558 181
Toy and Nursery Safety Line:
1300 36 48 94
Real estate inquiries:
1300 737 030
Email(s)
Information:
consumer@justice.vic.gov.au
Web address
http://www.consumer.vic.gov.au
Organisation name
NT Consumer Affairs
Description
Consumer Affairs is a part of the Northern Territory Department of Justice, and aims to promote and regulate responsible business conduct through administration of a regulatory system that protects consumer interests.
NT Consumer Affairs also has an office in Alice Springs:
Level 1, Belvedere House,
Corner Bath & Parsons Streets
Alice Springs NT 0870
PO Box 1745
(fax 08 8951 5442)
(phone number and email address as below)
Office address
Ground Floor ,Old Admiralty Towers, 68 The Esplanade DARWIN NT 0800
OCBA's mission is to regulate the trading environment in which consumers buy to ensure they are confident that they will be treated fairly when buying goods or services. The Office of Consumer and Business Affairs has six main branches that provide a service to the general public, namely: Consumer Affairs (includes Trade Measurement and Product Safety), Business and Occupational Services (includes Business Names, Associations and Co-operatives), Births, Deaths and Marriages, Tenancies (includes Residential, Retail, Bonds and support to the Residential Tenancies Tribunal), Legal & Enforcement and Policy (includes Compliance Services) and Education and Information Services.
Office address
L4, Chesser House, 91-97 Grenfell St ADELAIDE SA 5000
Mailing address
GPO Box 1719 ADELAIDE SA 5001
Telephone number(s)
Country callers :
131 882
Direct:
08 8204 9777
Email(s)
general enquiries:
metro.cab@agd.sa.gov.au
Fax number
08 8204 9769
Web address
http://www.ocba.sa.gov.au
Organisation name
TAS Office of Fair Trading (OFT)—Consumer Affairs & Fair Trading
Description
The Office of Consumer Affairs and Fair Trading provides advice and information to the public and business operators on matters affecting the interests of consumers. Potential breaches of legislation administered by the Office are investigated. The Office also provides enforcement of product safety standards. It also participates in national moves towards greater uniformity in standards and legislation between all jurisdictions. Public awareness material is produced and distributed to promote compliance with the requirements of legislation. The Office also administers the Weights and Measures Act 1934, is a Verifying Authority under the Commonwealth National Measurement Act 1960 and provides the calibration and traceability of measurements used for technical, scientific, trade, legal and quality assurance purposes.
