EnergyElectricity and natural gas
The Australian Energy Regulator (AER) is a part of the Australian Competition and Consumer Commission (ACCC) and is currently responsible for regulating wholesale electricity and natural gas markets. From 1 July 2012, the AER will assume responsibility for overseeing retail electricity and natural gas markets. The AER’s website includes information to assist customers with electricity and natural gas related queries, including contact details for the state and territory bodies currently responsible for retail energy regulation. The ACCC and AER have entered into memoranda of understanding to promote effective communication, cooperation and co-ordination between the AER, ACCC and recognised energy industry ombudsman in the performance of their different roles in the energy industry. The memoranda of understanding will also support closer working relationships between the agencies in relation to issues arising under the ACL, as these arrangements aim to enhance the understanding of consumer protection issues in relation to the national energy market, and the performance by the ombudsman schemes, the ACCC, and the AER of their respective roles. View the Memorandum Of Understanding (MOU) between the AER, ACCC and energy industry ombudsman schemes on the AER website. Solar power |
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Purchasing a solar power system is a significant investment. Whether it pays off depends on a number of factors - including your location and when and how much electricity you use. As a consumer you have rights in relation to how your solar power system is sold and will perform. |