Every time you purchase, lease or hire a good or service, anywhere around Australia, you are automatically given certain rights. These rights are known as consumer guarantees.
When you have a prob...
When you buy goods or services and they break too easily, don’t work or don’t perform as generally expected, you have rights under the law.
The type of remedy depends on the circumstances but ...
Published: 17th December 2010.
Electronic:
free;
Printed:
free.
As a consumer, you probably enter into a number of contracts every day—even if you don’t realise it. Each time you make a purchase, hire a tradesperson, book a holiday, join the gym, top up you...
Published: 15th December 2010.
Electronic:
free;
Printed:
free.
As a consumer, you probably enter into a number of contracts every day—even if you don’t realise it. Each time you make a purchase, hire a tradesperson, book a holiday, join the gym, top up you...
The ACCC, together with the state and territory consumer protection regulators, have developed a new point-of-sale sign to give consumers clear information about their rights to refunds and replace...
Published: 17th June 2011.
Electronic:
free;
Printed:
free.
The Australian Consumer Law (ACL) commenced on 1 January 2011. Under the ACL, consumers will have the same protections and expectations about business conduct no matter where they are in Australia....
The ACL provides all consumers with certain guarantees when they purchase goods and services. These are known as the consumer guarantees.
Consumer guarantees automatically apply regardless of any ...
Published: 4th February 2011.
Electronic:
free;
Printed:
free.
This guide provides an overview of the rules for fair sales practices.
Under the Australian Consumer Law (ACL), which is contained in a schedule to the Competition and Consumer Act 2010 (formerly ...
Published: 23rd December 2010.
Electronic:
free;
Printed:
free.
The Avoiding unfair business practices guide covers misleading or deceptive conduct, unconscionable conduct, false or misleading representations and related offences, information standards and coun...
The Consumer guarantees guide covers what consumer guarantees apply to goods and services, who is responsible for these guarantees and when remedies, such as refund repair and replacement are...
Published: 23rd December 2010.
Electronic:
free;
Printed:
free.
The Product safety guide covers the new national product safety regime. The ACCC will also release guidance material to assist suppliers prepare for the implementation of mandatory repor...
Published: 23rd December 2010.
Electronic:
free;
Printed:
free.
This guide has been designed to assist businesses, legal practitioners and consumer advocates understand the new unfair contract terms laws. The purpose of the guide is to explain the unfair contra...
This guide has been designed to assist businesses, legal practitioners and consumer advocates understand the new unfair contract terms laws. The purpose of the guide is to explain the unfair contra...
Compliance and enforcement with the law will be on a ‘one-law, multipleregulators‘ model, with existing consumer regulators enforcing the uniform law.
Published: 23rd December 2010.
Electronic:
free.
Further information
Further information on the Australian Consumer Law can be found at www.consumerlaw.gov.au.
You can also speak directly to ACCC staff about the Australian Consumer Law by calling the ACCC Infocentre on 1300 302 502 or the ACCC’s Small Business Helpline on 1300 302 021.
