Dell Australia Pty Ltd has provided a court enforceable undertaking to the ACCC in response to concerns over its warranty and refund policies.
The undertaking acknowledges that from January 2008 to May 2010, Dell provided to its customers information that may have misled those customers about their statutory warranty rights, and responded to customer complaints in a manner not in accordance with consumers’ statutory warranty rights.
As part of the undertaking accepted by the ACCC, Dell will:
email all customers who purchase products directly from Dell in the next three years, and publish on the Dell website for a period of three years, a notice outlining the warranty rights of consumers;
publish an advertisement in the Weekend Australian newspaper notifying the public of the ACCC’s investigation and inviting consumers to contact Dell if they wish to have their claims reassessed; and
upgrade its existing trade practices compliance program.
