When you buy goods or services and they break too easily, don’t work or don’t perform as generally expected, you have rights under the law.
The type of remedy depends on the circumstances but may include a repair, replacement, refund or having the service performed again.
In this booklet you will find answers to some of the questions most commonly asked by consumers, such as what rights you have when something you buy breaks or fails to perform as expected, and when you may be entitled to a refund or exchange. It explains the law in simple language.
