Problems when goods and services are linked

Consumers often buy related goods and services together as a package, such as home delivery of your newspaper. Sometimes a problem develops with only one part of the package—that is, the good or the service.

When the problem is with the goods 

If you return unsatisfactory goods due to a major problem, you have the right to cancel any services that were provided in connection with the rejected goods.

The supplier does not have to give a refund for any services you received up to the time you rejected the goods.

These contracts do not automatically end.

When you cancel a linked service contract, you are entitled to a refund or can refuse to pay for any services that you have not yet received.

When the problem is with the services

If you cancel a contract for unsatisfactory services, you must return any goods connected with the service—even if there is no problem with the goods. If you have paid any money for the goods, the seller must give you a refund. It is your responsibility to return the goods, unless that would involve a significant cost (in which case the seller must collect the goods).