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The essential elements of complaint handling: A discussion of the Australian Standard on complaints handling (AS4269)

26th March 1997

Conference

N/A

Summary

Complaints handling, particularly in the context of charters

Attachments

The essential elements of complaint handling: A discussion of the Australian Standard on Complaints (112.4 KB)

The essential elements of complaint handling: A discussion of the Australian Standard on Complaints (48.5 KB)

Speakers

  • Bill Dee, Chair Drafting Committee of the Australian Standard on Complaint Handling
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