Consumers and unfair contract terms

As a consumer, you probably enter into a number of contracts every day—even if you don’t realise it. Each time you make a purchase, hire a tradesperson, book a holiday, join the gym, top up your phone account or download music, you are entering into a contract.

This publication has been updated to refer to the Competition and Consumer Act 2010 which replaces the Trade Practices ACT 1974 on 1 January 2011. For more information on the Australian Consumer Law changes see www.consumerlaw.gov.au