Development of the 2008 Airport quality of service monitoring guideline

The development process of the Airport quality of service monitoring guideline involved two rounds of consultation before a final guideline was released in October 2008.

Airport quality of service monitoring discussion paper

In October 2007 the ACCC released the Airport quality of service monitoring discussion paper (available below). This paper covered issues related to the quality of service monitoring that applies to Adelaide, Brisbane, Melbourne (Tullamarine), Perth and Sydney (Kingsford Smith) airports. The discussion paper invited comments from stakeholders and seven submissions were received in response (available below). The submissions were taken into consideration when preparing the draft Airport quality of service monitoring guideline. See the statement of reasons to the draft guideline document, which outlines issues identified by stakeholders and the ACCC's assessment of those issues (available below).

Draft Airport quality of service monitoring guideline

In May 2008 the ACCC released the draft Airport quality of service monitoring guideline(available below). The draft guideline invited comments from stakeholders and seven submissions were received in response (available below). The statement of reasons to the final guideline provides explanation of the ACCC's decisions made in revising the final guideline.

Airport quality of service monitoring guideline

The Airport quality of service monitoring guideline was issued in October 2008 (available below).