What if I have a question or a complaint about fuel?

The ACCC has a range of information on this website that aims to help you understand the fuel market and in particular fuel pricing.

If you still have a question or a complaint after reading our information, you can speak to the ACCC Infocentre.

Making an inquiry

The ACCC Infocentre can help you with your inquiry or point you in the right direction.

Making a complaint

If you are making a complaint you should ensure that you have all details ready to discuss with ACCC Infocentre staff. Things you may want to think about include:

  • what is the complaint about?
  • who is involved?
  • what are the allegations (ie. are you saying there may be a breach of the Competition and Consumer Act?)
  • what resolution do I want?

Depending on the information available and the circumstances of your complaint the ACCC Infocentre can discuss the best avenue for your complaint.

Contacting the Infocentre

You can contact the Infocentre by phone or by completing an online form—see the Complaints & inquiries page for further information.

Related topics on the ACCC website

Petrol, diesel & LPG prices in News releases
Petrol, diesel & LPG prices in Publications