As part of the settlement of proceedings NSD 314 of 2009 ACCC v Cardcall Pty Limited gotalk Limited provided a Variation to the s87B Undertaking given by it on 18 June 2008.
Undertaking to be extended by 12 months, Cardcall to undertaking live monitoring of calls to its call centre number 1300 663 570 number.
Cardcall to provide a report each month to the Chief Executive of gotalk on conduct of call centre operators in terms of compliance with Part V of the Act, accuracy and clarity of product information provided to consumers and action taken on complaints received.
Advertising templates to be reviewed by legal practitioner and any material changes proposed to receive advice on compliance of advertising material with the TPA.
Training of staff involved in preparation of Cardcall advertising material to impart specific awareness of the TPA and the orders made by the Federal Court on 22 May 2009.
