Dry Cleaning Complaints Arbitration Services (DCCAS) can carry out analyses and reporting of garment/textile product problems arising out of professional textile cleaning treatments, such as dry cleaning or laundering, in order to resolve disputes between professional cleaners and their customers, or any other interested parties, including retail organisations, wholesalers, manufacturers or insurance companies.
This service is professional, independent, impartial, and scientifically based and the reports are clearly formatted into easy to understand sections. As far as possible, the analysis and report will attempt to determine responsibility for the garment or consumer textile problem that has occurred in order to fully resolve the dispute between the professional cleaner and the customer. Reports are routinely accepted as evidence to legal courts, such as State Small Claims Tribunals. DCCAS and its web site were recommended to consumers with problems in a dry cleaning article, entitled 'Who Really Cares', in the October 2010 edition of Australia's independent consumer magazine 'Choice'.
In many cases, where appropriate, DCCAS reports will be supported by high quality technical bulletins and relevant other material that has been prepared by external professional bodies such as the Drycleaning and Laundry Institute (DLI) in the U.S. These types of bulletins can provide important additional technical information about the textile problem that has been analysed.
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