The Postal Industry Ombudsman (PIO) is an independent body that investigates complaints about the postal and courier industry. The PIO can investigate complaints about Australia Post, or about any other postal or courier operators that register with the scheme. Registration is voluntary. The office of Postal Industry Ombudsman is held by the same person who holds the office of Commonwealth Ombudsman.
(Please note you are about to edit information on the ACCC website not
for the website of Postal Industry Ombudsman (PIO). If you wish to contact Postal Industry Ombudsman (PIO)
please visit the website listed above.)
