The Public Transport Ombudsman deals with complaints about Victorian public transport that members of the community have been unable to resolve directly with the public transport operators. The Public Transport Ombudsman provides a free and fair service, independent of both public transport operators and the government. Consumers must first give the relevant transport operator the opportunity to respond to complaints. If dissatisfied with the operator's response you can then make a complaint to the Public Transport Ombudsman.
(Please note you are about to edit information on the ACCC website not
for the website of Public Transport Ombudsman, Vic (PTO). If you wish to contact Public Transport Ombudsman, Vic (PTO)
please visit the website listed above.)
