The Insurance Ombudsman Service (IOS) assists in resolving disputes between consumers and participating companies. The IOS is an independent national external dispute resolution body approved by the financial services regulator, the Australian Securities and Investments Commission (ASIC). The service is free for consumers. Companies participating in the Service include insurers and other financial service providers. IOS independently and impartially resolves general insurance disputes, between consumers and participating companies. We can also assist you with your enquiries about general insurance matters.
General insurance includes home building, home contents, motor vehicle, travel, sickness and accident, consumer credit, pleasurecraft, valuables and personal property and medical indemnity insurance - in other words most domestic insurance.
IOS can also help with some residential strata title policies, certain small business policies and third party motor vehicle disputes if you are uninsured and where the property damage is under $3000.
The IOS was merged with the Financial Industry Complaints Service (FICS) and the Banking and Financial Ombusman Service (BFSO) to form the national Financial Ombudsman Service (FOS) on 1 July 2008. The Financial Ombudsman Service (FOS) takes complaints on a wide range of financial services.
(Please note you are about to edit information on the ACCC website not
for the website of Insurance Ombudsman Service (IOS). If you wish to contact Insurance Ombudsman Service (IOS)
please visit the website listed above.)
Disclaimer
A listing on the CBD does not represent endorsement by the ACCC of the organisation listed or the services provided. The ACCC seeks to ensure CBD entries are accurate. However, the ACCC cannot guarantee the accuracy, completeness or currency of this information. Users should evaluate whether any organisation best suits their circumstances and seek independent advice where appropriate.
