CBD help

Search tips

The Consumer & business directory (CBD) has been designed to be both simple and flexible. Listed below are the different types of searches you might find useful.

Basic search

"Search the Consumer and business directory" is a free text search. If you know the name of the organisation you are looking for enter it here and then click the “search” button. You can also enter key words about the type of organisation you would like to contact. This search feature will look for your key words in the titles and descriptions of organisations listed on the CBD.

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Advanced search features

You can choose one or more of the advanced search functions below to narrow the results of your search if you are unsure of the exact organisation you require. These search options can be used individually or in combination with other advanced searches.

Where

Organisations listed on the CBD have been classified according to the geographical area that they service, for example states, national or international locations. You can refine your search according to location by selecting an item from the dropdown list. If you want to see all organisations of a particular type or industry, regardless of where they operate, simply select “any” from the drop down list.

What industry

Organisations listed on the CBD have been classified into industries in which they operate. You can choose to search within a particular industry by selecting an industry from the dropdown list or search all industry types by selecting “any/all”.

What type of organisation

Organisations listed on the CBD have been classified according to the type of services they offer. These categories include: government and non-government agencies, consumer and small business organisations and courts and tribunals. You can choose to search within a particular organisation type by selecting a category from the dropdown list. You can include all organisation types in your search by selecting “any/unsure” from the drop down list.

Once you have selected the criteria from the above search options click on the search button to generate a list of organisations.

Quick links

You can also select one of the quick links to display all organisations of a particular type listed in the CBD regardless of location.

Adding your organisation to the CBD

Generally only organisations that relate to role of the ACCC (for example consumer protection, industry regulation etc) will be listed on the CBD. Follow the steps below to add your organisation to the CBD:

  1. If your organisation is not already in the CBD, click the link "Add your organisation to ACCC's consumer & business directory".
  2. Fill in your organisation's details, make sure you complete all of the required fields.
  3. If your organisation has offices in other locations, click the button "Check CBD listings and create links" (please note, you should only create links to other offices of your organisation). The following steps list the process to link to other office locations:
    1. Search for your organisation
      To search for existing records of your organisation that are already listed on the CBD, type the name of your organisation into the search field and then click the "Search" button.
    2. Create a link to records of your organisation in other locations
      To create a link to another office, select the office of your organisation from the list that appears in the left hand panel below.
      The contact details for the selected office will appear in the right hand panel.
      Once you have confirmed that this is another office for your organisation click the "Create link" button.
      DO NOT create links to other organisations - any such links will be removed by ACCC staff prior to listing your organisation on the CBD.
    3. Repeat step 2 until you have created links to all of the offices of your organisation listed in the CBD.
      NOTE: if you make a mistake (for example, create a link to another organisation) click on the "Return to form" button which will return you to the main submission form.
      You can then remove the link by clicking the "remove link" button that will appear beside the incorrect office/organisation.
  4. Once you have filled in all the fields click the "Submit" button.
  5. We may contact you to clarify details contained in your submission. Make sure you include your name and a contact phone number at the top of the form in case we need to contact you.

Updating your organisation in the CBD

To update your organistion's details, either contact the ACCC Infocentre on 1300 302 502 or search for your listing and click "Update information".

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Removing your organisation from the CBD

If you need your organisation to be removed from the listing, contact the ACCC Infocentre on 1300 302 502.

More questions regarding the CBD

If the tips provided above do not answer your question or you experience difficulty adding your organisation to the CBD or updating details please contact our Infocentre on 1300 302 502

Disclaimer

A listing on the CBD does not represent endorsement by the ACCC of the organisation listed or the services provided. The ACCC seeks to ensure CBD entries are accurate.  However, the ACCC cannot guarantee the accuracy, completeness or currency of this information. Users should evaluate whether any organisation best suits their circumstances and seek independent advice where appropriate.