Who to contact when you have a horticulture dispute

If you are involved in a horticulture dispute, you should first determine whether the business you are dealing with has any internal mechanisms (e.g. a complaints handling policy) in place to resolve such matters.

Your second port of call should be the Horticulture Mediation Adviser or a mediator. You may also wish to contact a horticulture produce assessor to investigate and provide an independent assessment. Additional sources of assistance may include legal and business advisers, accountants or industry associations.

You should also call our Infocentre on 1300 302 502 if you have information in relation to a breach of the Horticulture Code and/or the Competition and Consumer Act 2010 (the Act). We will consider enforcement action when we believe that:

• there has been a breach of the Act and the Horticulture Code
• there is a public interest in doing so.

However, if we believe that your dispute is of a private contractual nature, we may recommend that you try mediation or seek independent legal advice.

For further information on the dispute resolution scheme, see the Horticulture Mediation Adviser website or related topics below.