Commonwealth logo and the ACCC logo
INFOCENTRE: 1300 302 502
spacer

Landline phones

All Australians are entitled to access to a basic telephone service, known as a standard service, regardless of where you live or work.

Because landline phone services are so important, they are covered by a range of rules and regulations aimed at protecting consumers. Here you will find answers to common problems you might have with your landline.

You are entitled to have your complaints to telecommunications service provider dealt with promptly and fairly. Here are some steps you can take to resolve your problems.

Your phone bill is the main tool of communication you have with your service provider. Understand your bill and find out what to do if you think your bill is wrong or your charges change.

Rate this information

Good   Poor         Tell us why:
Notify me...
  • Email me if updated
spacer

Contact us | Site map | Definition of terms | New on site | Help | Privacy | Disclaimer & copyright | Accessibility | Website feedback | Other languages

© Commonwealth of Australia 2008