Mobile phone services

As a consumer, you have rights and obligations in relation to any contract that you enter into, including for a mobile phone service. If you take time to think about your usage patterns and what you can afford, it will be easier for you to choose a service that best meets your needs. Make sure you understand your contract before you sign it.

Mobile phones that allow you to access the internet are everywhere, allowing you to email, download, socialise and shop online anywhere at anytime. Find out how be a smart user of 'smart phones'.

Downloading mobile phone extras such as ring tones and games can be a fun part of owning a mobile phone. However, the ACCC receives many complaints from consumers who have not understood what they have actually paid for until the mobile phone bill arrives or their phone credit disappears rapidly.

You have rights that apply to all your purchases, including mobile phone handsets. If your phone handset doesn't do what it is supposed to do or does not meet a level of quality and performance appropriate to the phone's price, then your rights as a consumer may not have been met.

Your mobile phone is a great way to keep in touch with friends and family while you are travelling overseas, but your trip can end up being more expensive than you bargained for because of charges for international roaming. Check out this page for tips on keeping costs down when using your mobile phone while travelling.

Using your mobile phone and other wireless devices to buy products and services is becoming a part of everyday life. While using your phone in this way can be fun and convenient, learn how to avoid the risks.

Are you having problems with your mobile phone or service provider? Read on—this section outlines what you can to do resolve the issue.