You may be able to resolve your concerns by putting your complaint in writing. If you write a letter to a business or complaint-handling organisation, remember to include:
your name and full contact details
the date and place where the problem occurred
an outline of the main points of your problem—don't go into too much depth about any unnecessary minor details
what action you have already taken to fix the problem
a request for a reply to your letter within a reasonable time—for example two weeks or 10 business days
copies of any other letters you have written about the problem
copies of all relevant documents (for example, warranties, receipts and any previous correspondence)—do not send the originals.
Keep a copy of this letter and make a note of the date you post it.
The following example letters could help you to write a complaint letter or seek assistance from another body to resolve your complaint.
