Help the ACCC help consumers

The Competition and Consumer Act 2010 (the CCA) — formerly known as the Trade Practices Act 1974—contains rules against anti-competitive conduct to ensure that there is fair and effective competition within Australia.

The Act also contains consumer protection rules—known as the Australian Consumer Law (ACL)—which businesses must abide by in their dealings with consumers.

The ACCC is the Australian Government agency responsible for ensuring that businesses abide by the rules in the CCA.

By helping us target illegal conduct, you can help make the market fairer for all consumers.

We can take legal action for breaches of the CCA, including the ACL, particularly targeting conduct that is widespread, blatant, occurring across state borders or involving serious detriment to consumers.
 
If you think a business may be breaking the consumer protection and fair trading laws, you should contact our Infocentre on 1300 302 502 or by completing our online complaint form.
 
You can also report your concerns to the consumer protection agency in your state or territory.

Report a business if you think it may be:

• misleading or deceiving a consumer or doing something that is likely to be misleading or deceptive
• putting undue influence or pressure on an especially disadvantaged or vulnerable consumer or using unfair tactics against them (acting unconscionably)
• using undue harassment or coercion to get a consumer to buy or pay for goods or services
• selling a product that is unsafe or does not comply with mandatory product safety or information standards
• behaving in any other way which you think violates your consumer rights (such as refusing to resolve a problem with a faulty product)