By helping us target illegal conduct, you can help make the market fairer for all consumers. We can take legal action for breaches of the Trade Practices Act 1974, particularly targeting conduct that is widespread, blatant, occurring across state borders or involving serious detriment to consumers.
If you think a business may be breaking the consumer protection and fair trading laws in the Trade Practices Act, you should contact our Infocentre on 1300 302 502 or by completing our online complaint form.
You can also report your concerns to the office of fair trading in your state or territory. Contact details for your local office of fair trading (sometimes called 'consumer affairs') can be found in our Consumer & business directory—search for "Government consumer protection and fair trading agencies". There is a link to the directory in the menu on the left.
Report a business if you think it may be:
misleading or deceiving a consumer or doing something that is likely to be misleading or deceptive
putting undue influence or pressure on an especially disadvantaged or vulnerable consumer or using unfair tactics against them (acting unconscionably)
using undue harassment or coercion to get a consumer to buy or pay for goods or services
selling a product that is unsafe or does not comply with mandatory product safety or information standards.
