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For consumers

One of the main aims of the Trade Practices Act 1974 is to protect you in your dealings with business, for example by prohibiting conduct which is likely to mislead or deceive you; prohibiting a business from using its superior bargaining power in an unconscionable way and by ensuring businesses comply with product safety standards.

In the For consumers section of our website, you can learn more about your consumer rights and how businesses should act when selling you goods and services. If you have a problem or a complaint, you can also find out what steps you can take to resolve it. By following our tips and hints, you can also learn how you can shop more safely so that you can reduce the chances of problems arising.


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Grocery inquiry

Are you one of the many Australian consumers who is concerned about the price of groceries and the competitiveness of the Australian grocery industry?
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New safety standard for prams and strollers

Consumers looking to purchase a pram or stroller expect the product to be safe. A new product safety alert brochure for prams and strollers provides carers with guidelines for the safe use of prams and strollers.
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Avoiding hot air: a consumer guide to carbon claims

The Australian Competition and Consumer Commission has published Avoiding hot air: a consumer guide to carbon claims on the new Environmental Issues area of the ACCC website.

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Consumer & business directory

The consumer & business directory is a one-stop shop for you to quickly find the information you need to resolve consumer or small business problems.
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