The Trade Practices Act 1974 is designed to protect you as a consumer in your dealings with business. In this section of our website you can learn more about:
your consumer rights
how businesses should act when selling you goods and services
what steps you can take to resolve a problem or a complaint
how to shop safely and reduce the chance of a problem arising.
Simple tips on how to be a smart ‘smart device’ owner
Mobile phones and other portable devices that allow you to access the internet are everywhere. Before you jump into owning one of these next generation devices, check out these tips that could prevent you being hit with a very high bill or another unexpected problem.
New laws protecting you from unfair terms in consumer contracts come into effect on 1 July 2010. The new laws offer you increased protection in circumstances where you have little or no opportunity to negotiate with the business.
Avoiding hot air: a consumer guide to carbon claims
The Australian Competition and Consumer Commission has published Avoiding hot air: a consumer guide to carbon claims on the new Environmental Issues area of the ACCC website.
