There are several things you can do reduce the risk of getting an unpleasant surprise when you shop with an online business. Before clicking 'I agree' or handing over your credit card details, here are some important questions you should ask yourself.
The internet marketplace is borderless. For you, this means shopping in another country is as easy as clicking a mouse. If you have a problem with something you buy online, your options to resolve the problem will depend on whether the business is Australian or based overseas.
Buying from another person on an auction website is not the same as buying from an online business or a shop. You should be aware of how your rights may differ and what protections are available to you if things go wrong.
Stay one step ahead of the scammers. Visit SCAMwatch to find out more about the different scams that might target you if you shop online. Make sure you know the warning signs and the steps you can take to protect yourself.
Webseals and trustmarks can help you identify if you are dealing with a business that cares about providing a good, reliable service. Before you rely on a seal, always verify that the trader is using the trustmark legitimately.
Whether you buy in a shop or online, you have the right to know how much you will be charged for goods or services. Find out how GST applies to online shopping.
The ACCC’s SCAMwatch website provides information on common scams. The website has tips on how to protect yourself from scams and report them to the relevant agencies.
