Know how to complain: stand up for your consumer rights—audio format
Date published:
22nd October 2007
This guide sets out:
your rights as a consumer
the steps you should take if you want to resolve a dispute with a business
the ACCC's role and contact details
other agencies and dispute resolution schemes that can help.
A large print version of this publication can also be downloaded for free. For a hard copy of this publication in large print, Braille or audio CD, please call the ACCC Infocentre on 1300 302 502.
