Know how to complain: stand up for your consumer rights—large print format

This guide sets out:

• your rights as a consumer
• the steps you should take if you want to resolve a dispute with a business
• the ACCC's role and contact details
• other agencies and dispute resolution schemes that can help.

This publication is also available free online as an MP3 audio recording. For a hard copy of this publication in large print, audio CD or Braille, please contact the ACCC Infocentre on 1300 302 502.

This publication is also available in html under How to complain.