This statement of approach explains the Australian Energy Regulator's enforcement obligations, its approach to monitoring compliance with the National Electricity Rules and the enforcement options available. This publication will assist market participants to understand their obligations and encourage compliance with the NER.
Printed: no printed version of this publication is available
Resale price maintenance and power tool sales—the Tooltechnic decision
Section 48 of the Trade Practices Act prohibits resale price maintenance. The ACCC views RPM as a serious anti-competitive activity and this fact sheet explains why.
Printed: a printed version of this publication is available for free
Dealing with debt: your rights and responsibilities
Designed to assist consumers experiencing problems with debt or debt collectors, Dealing with debt: your rights and responsibilities is now available in Turkish, Chinese, Vietnamese, Arabic and Greek.
Printed: printed versions of these publications are available for free
The franchisee manual
This manual will assist persons considering buying a franchise and existing franchisees tounderstand and comply with the code at all stages in the franchise relationship, including before the purchase, when evaluating and signing the agreement and throughout the ongoing relationship.
Printed: a printed version of this publication is available for free
Bait advertising—small business fact sheet
Bait advertising generally occurs when business advertises goods at a certain price but does not have a reasonable supply of the goods for customers to buy. This small business fact sheet includes a checklist to help you avoid misleading your customers.
Printed: a printed version of this publication is available for free
A simple guide to the Franchising Code of Conduct—small business fact sheet
If you are thinking about buying, extending or renewing a franchise, you will have to make some significant commercial decisions. To make the right ones you will need information about the franchisor and their operations. This small business fact sheet will help you understand the Franchising Code of Conduct and whether it applies to you.
Printed: a printed version of this publication is available for free
Comparative advertising—small business fact sheet
Getting customers into your store is one of the most important parts of operating a retail business. In the quest to attract shopping dollars, retailers use a variety of advertising techniques, some more effective than others.
Two powerful marketing techniques are comparing your products with those of your competitors and offering discounts below what goods are worth—after all, price and quality or features are generally the main things consumers look at when shopping for goods and services. However, there are rules that businesses must follow, and this small business fact sheet will help you avoid the pitfalls of comparative advertising.
