Know how to complain: stand up for your consumer rights

This guide sets out:

• your rights as a consumer
• the steps you should take if you want to resolve a dispute with a business
• the ACCC's role and contact details
• other agencies and dispute resolution schemes that can help.

This flyer is also available in Amharic (Ethiopian), Arabic, Somali, Traditional Chinese and Vietnamese.

Large print, audio and Braille versions of this publication are now available for people who experience difficulty accessing standard print formats. Electronic copies of the large print and audio formats are available on the ACCC website, and Braille copies can be ordered by contacting the ACCC Infocentre on 1300 302 502.