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Dispute resolution guidelines

The Telecommunications Legislation Amendment (Competition and Consumer Safeguards) Act 2010 repealed the resolution of disputes about access framework under Division 8 of Part XIC of the Trade Practices Act 1974 (now the Competition and Consumer Act 2010).

Transitional provisions provide that a party may still notify an access dispute to the ACCC in relation to a declared service until a final access determination is made in relation to the declared service. Final access determinations have been made for the fixed line declared services (ULLS, WLR, LSS, PSTN OA, PSTN TA, LCS and MTAS) and a public inquiry into making a final access determination is underway for the domestic transmission capacity service(See Access Determinations).

The ACCC released the current guide to the resolution of telecommunications access disputes in March 2004.



Submissions about the revised dispute resolution guide May 2003

Superseded guides





Independent review of dispute resolution processes—April 2002



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