This handy and concise guide is designed to help consumers understand jargon commonly used in the jewellery industry—terms like 'natural', 'man-made' and 'artificial' gemstones, 'valuations' and 'certificates'—to help you ask the right questions when dealing with retail, insurance or valuation businesses. It also outlines the protections afforded to all consumers under the Trade Practices Act and what you can do if your rights have been infringed.
